Verizon

"Customer service here is terrible. One of the associates tried to charge me $20 for a SIM card because one of our phones is malfunctioning. When I questioned why we’d have to pay when the phone was still under warranty and protection, he told me to go to a corporate location and very vaguely told me where I might be able to find one. This guy was absolutely no help whatsoever and this experience made me question why I even use Verizon as my cell carrier."

"Went here to get a new line. I was approved. Then he was requiring me to add things to my plan and extras I wasnt interested in. He collected my social and then he says I was approved. When it came to adding the extras i declined. It was around close and I just feel like he didn't want to complete the activation without extras. Then he asked me to leave in a very aggressive way. He told me I had to come back tomorrow. I felt he refused my business and asked me to leave because he wanted to go home. They chose at 7 and I came in at 630. I they looked mad when I came in. I was a new customer. I was excited to get a new line. He was very aggressive I felt threatened. I hope the owner gets to watch the video. Money and activations walking out the door to another Verizon store. Very prejudice workers."

"I visited the Ballwin Verizon store 5 weeks ago to purchase an iPhone 15 Pro Max. My sales person, Amanda P. was very courteous, knowledgeable and professional. The phone I desired had to be ordered. Amanda kept me informed about the order at every step of the way. When the phone arrived, she called and I went into the store again. Amanda was so helpful in closing out the sale and with the set up of the new phone. She is a pleasure to work with and an asset to the store."

"I got a new iPhone earlier this week which is an upgrade from an older phone. I tried transferring the cell service from my old phone to the new one, but there was an issue. So I took the old and new phone to the Verizon store and Jared Massey welcomed me very kindly to the store and asked how he could help. I told him I had issues transferring my cell service to the new phone and he said he would gladly help me with that. Unfortunately it turned out to be much more difficult than it needed to be. There was some mysterious pending order on our account. Since Jared was unable to remove the pending order from his system we had to call in to Verizon Support. They were very helpful along with Jared but still it was difficult to get rid of that pending order. The store closes at 7 PM on Saturdays but Jared offered to stay longer to try to resolve the issue. Only because everyone was so friendly did I not get impatient and at around 7:20 PM we successfully got rid of the pending order and Jared was able to get my new iPhone working with cell service. Just wanted to share this amazing experience and a shining example of great customer service! Thanks Verizon and Jared! We'll be loyal customers from here on out with such amazing and friendly staff!"

"This Verizon store is by far the best! The staff are helpful, knowledgeable, you get in and out, etc. Nick and Doug are the absolutely best troubleshooters around! They will sit and work on an issue until it’s solved! Finally, they are resourceful, always have a ton of parking, and will make an issue right no matter the problem. A++++"