Slyman Bros Appliances

"Do not buy from Slyman! We purchased a new oven in late December. The sales rep told us it would be in and ready for install within 2-3 weeks. 4 weeks went by with no word so I reached out for an update. Was told it would be coming the following week. Of course, heard nothing so reached back out. Was told it would be in in another week. After another week, no oven, no follow up. Did this 2-3 more times until finally I asked to speak with a manager (Josh). Josh was rude and very matter of fact stating that it's not their fault and that I could go buy an oven anywhere else and would have the same issue. His boss Bobby then reached out and basically said the same thing. But they both promised to keep a close eye on it and that the stove would be in within the next week. Decided to continue waiting. So of course, I hear nothing from them on the day they promised so I reach out again and they said they had no idea when it would be coming and that I could just go try my luck somewhere else. I've been in the sales and service industry for nearly 20 years. I know that delays happen. No issue there. We were polite and patient even though it was taking longer than expected. The issue here was the lack of communication and the promises that were made when I purchased. If there's possibility for delay, tell the customer up front to set proper expectations. If shipping delays happen that are out of your control, simply let the customer know proactively. And finally, when time passes and the unit never arrives the least you can do is be polite and try to find a solution to take care of your customer. Both managers (Bobby and Josh) refused to take ownership of the situation and told me on multiple times that I could just cancel my order and try someone else and that I'd have the same result. Couldn't be further from the truth. I thought that buying from the local company and paying a bit more ($250 in this case) would ensure me great customer service. I was wrong. I ended up buying the exact same oven from Lowe’s. Delivered next day, was installed 2 days later."

"** I initially had some issues with the install/installers. Upon hearing about the issue, James went out of his way to fix the situation. I was incredibly impressed with his professionalism and willingness to make it right. He went above and beyond making sure that I was happy with the service and I am very grateful. Can't speak highly enough about him!"

"Dan has been a great help to us during the process of selecting the appliances for our full kitchen remodel. We kept changing our minds and he was as patient as can be! We’d definitely recommend Slyman and Dan in particular. Thank you!"

"Greg G was great. Told him what I wanted and dimensions I was working with. He took us right to a great product that was exactly what I wanted/needed. Didn’t try and upsell me with a bunch of bells and whistles. Quickly answered my questions. Looked up answers he didn’t know off the top of his head, quickly. Knowledgeable and friendly. Got us rang up, set up delivery, etc very quickly and easily."

"From purchase to delivery and set up, the experience was exceptional. Jake helped me find the stove that I wanted and made sure it would be one that could be delivered within my time frame. The delivery was as promised. Diego and Rico were very nice, professional and helpful during delivery and set up. Slyman Brothers company is made up of helpful, customer focused staff members. I highly recommend them!"