VCA Salem Animal Hospital

"Saddest experience we have ever had with a vet clinic. We chose this clinic to help us with the difficult decision of putting our beloved dog of 15 years down to rest. They lacked compassion and only cared about collecting a payment. Our dog was so uncomfortable and couldn't stand or walk without assistance and all the clinic would talk about was money. Our dog was laying on the table suffering and the clinic made us give a payment before they would treat our animal. It was so heartbreaking to see our old girl laying there suffering for so long while the clinic focused on collecting their payment and provided no comfort to the dog, or us. They charged us 500 dollars for no compassion, no cremation, just to put our dog to sleep. That is criminal!!!!!! We will NEVER go back. Never got a call back from the clinic manager either so don't waste your time. Just take your beloved pets somewhere else."

"Update: Second time coming in was just as great at the first time. Felt listened to and formulated a plan to figure out what is going on with our girl. 10/10, thank you so much! Dr Allen was amazing and so was our vet tech, but I cannot remember her name, it ended with ie. Only vet office we will use in Salem. Original Review: We came in with an emergency situation and they handled it great. I felt listened to and they explained everything. I am so grateful y’all were open and could make the terrible situation as good as you possibly could. Thank you!"

"We couldn’t be happier with the care we received for our dog at this VCA clinic. Everyone was so friendly and helpful. We needed an urgent visit for our dog who was in pain. We were able to be seen the same day I called. The vet tech and doc listened to our concerns and kept updating us as we were waiting. The doc came out twice to show us xrays, talk about treatment options, and come up with a plan of care. We really appreciate how detail oriented the staff was, and the great care they took with our senior dog. We can highly recommend this vet. Our dog was back to her normal self within days! Thank you so much VCA Salem!"

"I couldn't be more grateful for this wonderful group of people. I unexpectedly had to put down my best friend. I was not ready for this. From beginning to end, every single individual showed so much empathy and compassion for what we were having to endure. From delivering the hard message of what Grizzly was going through to giving me the best options available to make his passing as peaceful as possible. Even after his passing, they have still shown their compassion through a heartfelt, hand-written letter that touched my heart deeply. Thank you so much, Dr. Wermuth, Linda, Courtney, Meagan, Madison, Emily, Katie, Riley, and Kaye. The support you've shown me and Grizzly will never be forgotten. May you all receive the love you so graciously give❤️"

"Thank you to all the staff that was very supportive of us and very very heartfelt and caring during happen to put our our sweet 18-year-old Chihuahua down. The vet nurse had recently just put her dog down the month before and I felt that because of that we experienced the highest level of respect and warmth that we could possibly receive. It was already hard enough to do with the situation but to have such a caring staff take such effort into making sure those last moments for us and for our dog We're not traumatizing or negative in any way. I highly highly highly recommend using this service for anything but especially for any kind of euthanasian or if you think that might be the way to go. The doctor was an especially kind man. In no way were we ever rushed and it felt like we were at home with family."