Kohl's

"I don’t shop here I was just taking a shortcut to the store I needed to be at. There were two retail workers standing around at the counter that stared at me for no reason at all as I walked in not once but twice. Made me feel very uncomfortable."

"I love that they handle Amazon returns and offer package pickup so don't have to worry about theft when something delivered if I not home."

"I waited in line for 10 minutes only to hsve the checker allow a woman in who wasn't in the proper line.... Saying she was there first, when he clearly should've told her to join the regular line. I had my 3 year old with me and a giant pile of purchases. I had 5 minutes before I needed to leave to pick up my other kiddo.... Made it known... But the gentleman seemed to have a problem with my kiddo running around a bit, so it seemed he intentionally allowed someone in outside the line. I hsd to drop all the things I came for and leave without getting to use my kohl's cash. I won't be back anytime soon."

"The store is great. I have always enjoyed them. But my visit was in the evening, and I did not trust walking in the darkened overpass or the parking garage. I'll watch what time I go for now. I don't feel it's safe."

"I recently went Christmas shopping with my mom at the Kohl's in Salem Downtown and had a rather disheartening encounter with the on-site manager on 11/29/23 around 8 pm. To provide some context, I had purchased 4 pairs of Under Armour shoes and one women's sweatshirt, totaling $197.98—just $3.02 shy of $200. During this visit, Kohl's had an ongoing promotion where, for every $50 spent, customers would receive a $10 voucher for future use. As the transaction had already been completed, the cashier needed approval from the manager for an after-transaction add-on to raise the total to $200 and receive an additional $10 in Kohl's Cash. Unfortunately, the manager (whose name escapes me) proved to be dismissive and rude. He didn't allow me to fully explain the situation, and it felt like he had already made up his mind before I even spoke. Interestingly, I had a similar issue the same day at the Kohl's in Albany regarding a price adjustment to receive Kohl's Cash, and the staff there handled it without any issues. Due to the manager's poor customer service skills and sub-par communication tactics, I have decided not to return to the Kohl's location in Salem. I must commend the other staff members, as they obviously received intensive and effective customer service training. In the end, I returned all my items and have opted to continue shopping online or at the Kohl's location in Albany. In light of my encounter, I hope the management of the Kohl's location in Salem considers making it a priority to provide more stringent customer service training. This training should not only be for entry-level staff but also for management and supervisory staff. Consistent and effective training can significantly enhance the overall shopping experience for customers and ensure they feel valued and respected. In the meantime, I'll be redirecting my shopping efforts to the Kohl's location in Albany or opting for online purchases."