Hyundai Covington Pike Services

"Had used them previously and it was a standard expected experience. But now they don't answer their phone. You wait and wait, and then it disconnects."

"I scheduled an oil change appointment for 1pm. I attempted to call dealership to speak to them in advance to make sure that it would be done in time for my flight at 4:30pm. Attempted to call 5 times a few days in advance to one day in advance, and would not pick up phone, was on hold for 20 mins with an abrupt hang up at the end. Took over 3 hours for oil change, even though my appt was at 1. Had to change my flight. It should not take 3 hours for an oil change, especially when it is scheduled. Will never come back here again. Needs a major revamp to service department and needs more employees to manage demand. If I were Hyundai, I would reprimand this dealership for providing such poor quality service."

"As usual and with every place, slow service. Image is everything, and the salespeople should look clean getting in and out of our vehicles. Hair, clothes etc."

"It would be amazing if they answered the phone what’s the point of having warranty if it’s out by the time they answer you lucky I have no choice but to put one star"

"I hate hate hate when it’s time to get an oil change for my car because I hate coming here. It’s always something. The last visit was it, when after I got an oil change I didn’t receive a full point inspection paper stating my brakes were bad. Even those my receipt says they did one. I heard the noise the next morning. I changed my own brakes versus taking it to them. I called to speak with the supervisor the man on the phone took my information and nobody has called and it’s been a week. I am literally trying to change my car from a Hyundai to another brand. I hate this place wish i could give it a 0."