Firestone Jackson Tire & Alignment

"I have had several amazing experiences with John and his team. From spark plugs grinding, to under an hour oil change and replacing a starter. I'm here for it! The dealerships try to charge outlandish prices with women but John took the time to explain his services and price. He is much more affordable, professional and personable. He has my business to service all my autos."

"Manager said he was not Firestone and I said you are listed on Facebook as Firestone Jackson and alignment, called the day before at 9am and for a simple antifreeze test and he said it would better to come in the morning as no appointments just first comes first serve,so I got at the shop 6:40 am next morning and he arrives at 7 am and I'm first customer but he wants me to go home and leave the car for 3 hours for a two minute pressure test for antifreeze leak $55 charge the shop would make , plus they might get the job to repair and he goes on to say they have two or three cars from previous day ,I never been there and I won't go back ,his mistake was not telling me the day before on the phone that anytime I might have to drop off for 3 hours or more . Why was I coached to bring the car in 22 hours later if the situation wasn't going to be better more punctual.I doubt they wlll turn down tire repairs for the next three hours so i dont beleive him and. Don't like their protocols ,why would I wait 22 hours to bring my car in at 7 am to still wait 3 hours ,I feel he should have done the pressure test and showed me where it was leaking and charge me the $55 and build an estimate of future repairs for the leaks he found,but instead of that he lost a potential good customer,"

"For every story, there's a 2 side story. Going back to what Mr. Reginald Barney said. He brought his vehicle for front end alignment. Once a vehicle arrives, we take it for a test drive in order to experiment and feel what the car do and not do. Once we put it on the alignment machine, we check all the main components (front end). After the inspection, we came to the conclusion that the vehicle arrived with all 4 tires in bad shape and need it an alignment. Tires were worn out, cupped, out of round. We informed Mr. Barney of the tires condition, in which he agreed to replace all 4 tires. After 5 minutes, Mr. Barney changed his mind on the 4 tires and requested to align vehicle with the current tires (worn out, cupped, out of round). We informed customer verbally and on paper that we cannot guarantee car will drive correctly with current bad tires and Mr. Barney agreed 100 %. If you are a new customer and you are reading this review, we have all the proper documentation in which Mr. Barny agreed to align his vehicle with bad tires. Once a cars comes in for a alignment, is our duty to inform the customer of the worn out parts that need to be replace in order for the vehicle to perform as the factory suggested. We can also align a vehicle with bad tires all day, but what I found really offensive is to blame someone else than yourself for not taking responsibility of your actions. We did recommend to replace all 4 tires since they were no tread left in them. Mr. Barney declined the new tires and was informed of the possible consequences. We did not sold TIRES to Mr. Barney. We have been providing automotive services since 1971 for Memphis and surrounding areas. Future new customers, don't let this negative post stop you from visiting us. We are here to help you with your car needs. Thank you for your attention. May God Bless You and Your family."

"I got a wheel alignment from this place on Tuesday and 30 minutes later my right front tire blew out. Got two new tires. On Friday as I was traveling to Dallas, both of my front tires ended up being blown out within an hour. I knew something was funny when they also wanted to get a new set of tires and I refuse to get them. I don't know what the endgame but this company almost.had me killed on the road just the cause I didn't wanted new tires. I definitely recommend to not use this place."

"Thanks to John and his team I'm back on the road before noon!! I came in for a balance and knew there might be something else wrong but I didn't really know. After the balance didn't fix the shaking they replaced my lower ball joint....still didn't fix the shaking so the replaced the lower control arm and put 2 new tires on. They were so fast and so friendly!! 10/10 recommend!!"