Steve's Tire & Auto - East Memphis

"Awful service, DO NOT bring your car here. Absolute waste of time and money."

"I went to Steve's to have a few repairs done. They sold me on tires and that was fine because I was getting ready for a roas trip. They also gave me prices on how much it would be out of pocket to have a few minor repairs done if my warranty conpany did not cover the repairs. Again he explained to me that these are rhe prices to COMPLETE each item if the warranty doesn't cover them. So I said let's run it through the warranty first and see what they say. So low and behold the warranty company is only covering X amount of dollars and they aren't covering AB and C. So I made the decision not to do the repairs. Now he is telling me the prices he quoted me were not the costs to COMPLETE the repairs but the cost for the diagnostic only!!!! $150 for a seat belt latch $80 for a fuse!!!! $80 for a bulb?? Are you serious? These aren't even the prices for repairs, it's for the diagnostics!!! I feel like this is one of those shops that take advantage of women by using their Mechanic language. They know what to say amd what not to say to women and that's not cool. He knew He made a comment about tax season almost like he feels like I had it to spend like that but I don't. I feel so taken advantage of. I will never come back here again and I will never refer them. They really took advice of me at "tax seaon". I am a struggling mother rhat only wanted to take my kids on a road trip for spring break now I can't because I feel robbed. I hate I ever came to this place. Had he made it clear that there would be a $150 DIAGNOSTIC FEE for telling ne what I told you about a seatbelt, I would have never ever said ok. Just give me the tires and let me go. No heart he could have explained that to me instead of forcing me to pay this. I really feel ambushed."

"Went to Steve's Tire and Auto for low tire pressure in a rear tire. They found a screw and began repair. The technician began and came back saying the side wall was damaged and a new tire was needed. The service manager took a look and determined that the damage had to be done during the repair. They replaced the tire at no cost. I thought this commendable of this shop. This was a $600 tire. Most other shops would not have admitted their error and passed this cost onto me. They also searched the city to find a replacement, and had me on my way in less than an hour. It is hard to find good service these days, let along honest and respectable service. I will definitely be using Steve's Tire and Auto when the need arises again."

"If you want an honest and fair assessment, this is your place. I had gone to the dealership for an oil change. They found a nail in my tire and plugged it, but told me I shouldn’t ride with the plug for too long. My car only has around 20k miles. Before taking a trip out of town, I took it in to Steve’s to purchase a new tire. After inspecting the tire they said I didn’t need one and I would be fine to drive on it. I was so grateful for their honesty and it saved me around $400."