CVS

"Had a bad experience at the CVS. I showed Lydia my digital coupon she got my phone and leaned on the counter said she had to read it which was fine. It was this nice young lady that worked that was passing by Lydia asked her has she ever seen this coupon before. She said yes it's some kind of coupon with pampers and then she looked down and saw that's what I was purchasing. Lydia ask her how do you use it because it's going to ask for a PIN number she said no and showed her exactly how to use the coupon. In the funny thing was Lydia is telling me that I need to print this digital coupon and I'm looking at my screen the young lady has already fixed it and took the dollar off. At the same Lydia telling me that I needed to print the coupon. Then when the young lady walks away Lydia is telling me that the next time I want to use the coupon I have to print it. How dumb is it when it's a digital coupon that does not need to be printed and evidently CVS is participating in the Pampers program because all the instructions was on there when she leaned on the counter to read it. CVS I think you guys need to retrain Lydia because she's having problems using digital coupons or she just wanted to give me a hard time. Just reading other reviews about Lydia it's a racial thing."

"They are running a scam. I used a GoodRx discount one time, for one medication which was not covered by my insurance. They took it upon themselves to remove my insurance info and have been billing me with only the discount card since then, even though this discount card does not replace your insurance. You're supposed to be able to use GoodRx with or without insurance, so why would they remove my insurance?! Make it make sense. Now that I've discovered what they've done, their system is down and they can't fix the issue or refund my money from the last two refills I picked up. The lady at the window wasn't helpful, and the lady I spoke to on the phone was downright rude, laughing at me (not kidding) and speaking like I shouldn't be bothering her. I told her I'd call every hour and she said "that's fine, I won't be here" (again, not even kidding). Where did they find these ppl who change your whole account without authorization and then treat you like you're the one who messed up?!! And Dear Reader, do you think anyone offered an apology for the fact that some random employee removed my insurance info without my authorization? If they apologized, you did. Beware if you want to use GoodRx at CVS, they will completely remove your insurance!! After they sort this out, I'm transferring my scripts. The McDonald's across the street would do a better job. UPDATE: Been on hold for over 1.5 hours. That's funny since the lady at the window literally told me to call them and they'll fix this when the system is up. How will we do that when they don't answer the phone?! I called the front of the store, they answered and said the pharmacy was really busy. I guess they don't answer the phones unless there's absolutely no one in the store. This place is such a gem. UPDATE, January 2024: After filing claims with my insurance company, I transferred my scripts to Wally World (Walmart). CVS was contacted THREE times (that I know of) and each time they told the Walmart staff that I have no refills. I'm holding two pill bottles, each has one refill left. Either they messed up when those labels were printed, or they're messing up every single time Walmart calls to complete the transfers. Alas, I'm not going back into CVS (because I'm fresh out of patience and it won't be pretty if I stroll up in there), and I know how bad they are about answering calls from the general public, so I'll just msg my doc to send new orders to Wally World. I'm so happy I don't have to deal with the ineptitude running rampant at CVS ever again. I don't wish unemployment on anyone, but I won't feel the slightest bit of sympathy when CVS goes belly up."

"This pharmacy drive through is the slowest I have experienced. I waited multiple months to post this to see if it was a one off but it constantly moves at a snails pace. Unfortunately since I was blocked in it took me 45 minutes today."

"Today, the manager 'J' displayed extremely rude behavior, including racially profiling a well-known individual without realizing her identity. It's astonishing that he forcefully took a basket from a paying customer who clearly had enough cash to cover their purchase. This store urgently needs to address the issues with its staff's attitudes, as reflected in numerous negative reviews."

"I like this new CVS Pharmacy on the N. Sam Houston Parkway at Mesa Road. The contemporary floor plan is clean and well lighted with excellent merchandise presentation, bold signage and few out of stocks. I see some negative reviews. Many times if you have a problem getting a prescription filled, the problem is with the insurance company - not the pharmacy."