Clean Origin

"My fiancé and I have always had a fantastic experience at Clean Origin's Frisco, TX location. From the time my fiancé picked out my engagement ring to when I added beads to the band for resizing, the staff were always kind and helpful. The store manager, Chris Reyes, was exceptional to work with. When I went to pick up my resized ring, he was very thoughtful and detail-oriented. He made sure that I left the store feeling happy and content with my ring. I highly recommend Clean Origin to my family and friends, and will continue to do so!"

"We had a wonderful experience here with Koko. She was super helpful and allowed us to try several different styles of engagement rings and wedding bands. She really helped us select rings and didn’t pressure us at all. Following our appointment, Koko sent us each an email with information about our favorite rings and even picked out a few diamonds for us! We really appreciated her help and I can’t wait to see the final product."

"This review was long overdue. You know that icky feeling you get when you go into ring shop and you feel like they just want you to buy something or move on? That's not what you get here at all. I have never had a better experience than coming to the Clean Origin store in terms of customer service. This was such a huge moment for my fiance and I, and they didn't rush us, they listened, they took their time to help me find what I wanted. And trust me, I had no idea what I wanted at first so the patience was unmatched. By the end of it, the person who helped us, Kya, felt as if I was shopping with a bestie. She took me to the best lighting, helped me get a video if the ring, and really helped my fiance through the whole process of purchasing when the time came over email and phone a few months later. We did look at other rings after we came here, but ultimately, we got my ring here because you couldn't beat the day or experience. I don't just see my ring, I see the day my fiance flew me to Texas to see this store in person, and we had nothing but warm genuine kindness from everyone inside."

"I could not recommend this place more. Clean Origin has a great business model and a great team to complement the seamless process of building the perfect ring for your significant other. The experience was a stress free no pressure process, they were very helpful through the start to the end. Also kudos to the manager he is very kind and helpful."

"I bought 3 ct. tw. Petite Tennis Bracelet on 09/10/2022. About 3 month later, one of the diamond was missing!!! Just in 3 month! I thought it was a defect.
I took it to the Clean Origin store.
They fixed the bracelet and told me that they secured each diamonds. After 4 month later, one of the diamond was missing, again! I went to the store and show it to the store manager.
I told him it must be a defected item and agreed with me.
He said he will contact the upper management and give me a brand new bracelet or a refund. Couple days later, he called me and said they told him that the item was not a defect. So, I have to pay the repair cost!!! What? I was very angry. I felt they cheated me. I paid over $1200 for this defected bracelet that diamonds keep falling out in couple month. I have a lot of diamond jewelries over 10 years and I never had a missing diamonds.
If it was not a defect, then they craftsmanship is just horrible!!! The Clean Origin Lifetime Manufacturing Warranty is a lie.
They don’t stand by their products and they have a terrible customer service. Maybe I should sue them for a false advertising!
I hope nobody have to go through the same night mare that I had to go through!!!"