Helzberg Diamonds 2601 Preston Road, Frisco, TX 75034

"Service was good, price was reasonable. But built quality isn't the best. I bought my fiance a tennis bracelet as a valentine gift about a month ago. I picked up the bracelet on the 21st of Feb and gave it to my fiance. And not even a week of having the bracelet. The latch already stop working. So the bracelet doesn't secure all the way. It fell off my fiance wrist while grocery shopping. We thought we lost it forever. But luckily we found it and saw that the latch stop working. Reason why we almost lost the bracelet."

"Update: I sent an email reply to the email address provided by Helzberg. I have now sent the email three times and have not received any communication back from them. And don’t think that I’m being impatient. I sent the first email over a week ago. Pitiful experience. Make sure you read the fine print on your receipt. My husband got me a pair of earrings from helzberg for my birthday. He made sure when he picked them up that they could be exchanged. At no time was it mentioned that return period is only 30 days. There was no mention of a time frame. Well as we all know life gets in the way of you making time to go to the mall to exchange something. The earrings have not been worn because I didn’t love the style. They still carry the earrings in the store. It’s not something that was discontinued. We were even willing to exchange them for something that was less expensive not asking for my money back. I will never step foot in or give that store my money ever again. I will be sharing my experience with friends and family so they don’t make the same mistake that I did by shopping here."

"I would love to thank Maria Lopez for helping my husband & I design my dream ring, what we had in mind came to life and It’s all thanks to Maria! We are more than pleased with the results, and she was a great communicator through out this whole process. Highly recommend her at Helzberg for all your jewelry needs."

"I had a really great experience with Ashley , Renae , and Mark the Jewelry from me getting directions from Ashley of where to come in the mall to educating me on clarity of Jewelry. They were all fantastic and gift wrapped every thing and kept laughing throughout the transaction. I definitely recommend this store to friends & family ."

"My fiancé purchased my engagement ring here and received exceptional service so we returned to purchase our wedding bands. I love the color purple and his birthstone happens to be amethyst. Delilah helped us create the perfect wedding band enhancer and worked with Mark, the master jeweler! Once I picked my ring up I was extremely impressed and blown away!! My fiancé purchased his wedding band, a meteorite ring with rose gold band. Both were expected at the end of December and came in well ahead of time, weeks before! We love Helzberg Diamonds and this location is now our go to!!! Thank you so much Delilah, Mark, and Helzberg Team for being so kind and having incredible communication to make these rings a reality!"