Aloft Hotel McAllen

"Ok, technically I am giving this a 3.8 out of five stars overall. The staff of course were wonderful please don't get me wrong. They were wonderful to talk to. What I am concerned is that the design and certain ways how this hotel - even though it's a Marriott Brand - operates. The heaters for my room and for my other relatives were not working right till the repairman - who was great - fixed it. As for the bathroom (where the toilet and shower were)…it felt too cramped. The overall design for the room and bathroom sink was not that appealing for me. I understand design for a certain generation and for convenience is key to this hotel’s approach - but many sorts of people would come over here for the a comfortable experience and affordable price admission for the rooms. Every guest will have their own tastes. The design of the hotel screams for a certain generation. I get that. The blue seats were uncomfortable. Sorry, but that's just the truth. What is also the truth is that this hotel has a higher appeal for a younger generation for a quick stay and limits. So no microwaves or big fridges or bigger bathrooms. I'm too spoiled for bigger ammenties. Not ungrateful just spoiled. The beds, for some, were actually ok. The carpets were a bit big at the lobby. Now what made this stay strange and also served as a huge downer for me was the fact that this hotel puts prices for breakfast and higher prices for some snacks. Again I have been to other Marriot hotels and I am too spoiled with the free breakfast. Snack prices I can afford but whoa. 4 bucks for a Topo Chico and for cookies and brownies? But this was a first time that my family and I go to go to this kind of hotel under Marriot. The lady who works at the kitchen was great though. The food was very good. I will admit that the waffle and the cinnamon roll were tasty. I should have tried those bacon and eggs bites. This was a first time to order breakfast and be charged to room. It is like room service but it's all downstairs. This was a change for us. Other thing I have noticed was that instead of housekeeping you get re:fresh. It's still with those hard-working cleaning ladies with a new name that's faster and slightly appeasing way to say housekeeping. Still they are hard-working ladies. Als, there was a young man cleaning the inside of the elevator. That was nice too see but unfortunately I came in twice to that same elevator where he was working. He was nice to help press the button down for me and a relative. That was nice of him. Again, overall the staff was great. Now was the stay horrible? Not really. Is there room for improvements? Oh Yes. But in the end it was not a very bad stay. It's a different taste that I have to bear with. Now I would say this…because they are brand new to the area…make further adjustments but don't lose face about it. The approach is still interesting but it can grow. And that's the beauty of seeing what a new hotel can achieve. If I should have to come back to this hotel…I do wish things would be a bit better. But what I don't want to see changed is the attitude. Don't change the staff’s beautiful attitude. Treat them well and the hotel WILL flourish. 3.8/5"

"Ambassador elite, singing, the praises of this wonderful new hotel. Wonderful staff with a great attitude!"