DoubleTree Suites by Hilton McAllen

"This place is really nice! The best breakfast buffet I've ever had in a hotel! Tom, the shuttle driver, was awesome!! So, I say, friendly staff, along with clean rooms, excellent water pressure for a good shower, means a great hotel experience! Highly recommend. Great restaurants nearby."

"The place is a Hilton, but it's not AT ALL what I expected. I'm quite disappointed!! I've stayed at quite a few Hilton hotels, and none of them are like this one. This one probably used to be nice, 50 years ago. It's extremely outdated, and it's falling apart! Ive included photos of broken furniture, paint falling off walls, molding is gross and moldy, bathroom wasnt cleaned. This entire place is so old, it's gross. We could have paid less, to stay somewhere nicer. But as I said before, I had high expectations for Hilton. It was awful, and the breakfast I paid over $50 for, was absolutely the same breakfast they offer for free at other hotels. Lesson learned. Will not stay here again."

"The room never went above 65 no matter what I did with the thermostat. I was freezing, trying to stay wrapped up. All the bottles in the bathroom for lotion, body wash were empty. I got in late and just wanted to go to sleep, but it was still so cold the next day. I tried calling the front desk and no one answered. Hoping now that I went to the front desk something will happen, because I was hoping to just get some work done before I had to head out, but I am freezing so it has been incredibly hard. When I talked to the lady at the front desk, she was like aren't you checking out today??? I had to remind her that it was still really early in the morning and check out was not until noon, which is when I was going to leave and that I was hoping to get some work done before then. Really? why does me checking out after one night matter? just because I stay one night my concerns don't matter? The hotel is nice and clean and pretty, but i kept blowing my nose the whole time because I was so cold and uncomfortable. Update: The room is at 69 now, so much better but still cold. This has cost me so much time I could have spent working..."

"Nice hotel.. Some elevators don't work. Beautiful Rooms...Just seems to be The headquarters for the national guard and local dps and many rooms occupied by the National Guard and police some said they have been living in the hotel for over a year...."

"I made reservations for my family of 6 for Thanksgiving Dinner and was assured the food was great and plenty of it. We made the 1PM reservations. The prices were extremely high. ‘ It cost $339.00 for basic dinner with no alcohol at all. Also, this was the Senior Price. The atmosphere was very nice, the staff was great until the Chef got backed up on cutting meat. The entire line of food depended on finishing with the meat and he could not keep up. At one point we counted 55 people in line. This is not a cruise ship, where they get you right through. Fortunately we arrived right at 1 PM, got thru the line and were eating our first plate before it began to back up. You could not get back to any of the sides, because the carver had it all backed up. The men at our table ended up eating leftover breakfast food in another area. We were not impressed with the salads. The desserts were all bought elsewhere and not very good. Our waitresses were good and despite the major problems we tipped them. I live locally and the other 4 members of our family came into town for the holiday. We wanted to take them somewhere very nice and we were all disappointed and I was embarrassed."