Candlewood Suites El Paso, an IHG Hotel

"My mother had a medical emergency while visiting El Paso. My sister and I came in from out of town and the staff here were so gracious and helpful. They directed my dad to the nearest urgent care and were very accommodating with all of our requests. They helped make a stressful time a little less stressful! Highly recommended!"

"Having stayed here more than once now, I’m convinced that it’s entirely possible candlewood is my choice from now on whenever possible. To be treated like a dear friend who is also guest… priceless. Clean, yes absolutely."

"Polyester sheets ruined our night's sleep. Polyester sheets don't breathe and made it so hot. All I'm looking for is a good night's sleep and this hotel didn't provide it. Recent renovation of trendy gray walls, gray doors and gray drapes make the room look like a prison cell. Staff were very friendly and the location is quiet."

"Candlewood Suites El Paso was a wonderful Home away from home during our travels. The hotel management and staff provided outstanding service to our family. The amenities helped us live comfortably, and the location is in good proximity to the wider El Paso area. Thank you very much for everything!"

"Absolute Garbage!!!! I recently had an incredibly frustrating experience with this hotel and the IHG customer service that left me utterly disappointed. As a military family of five in the midst of a relocation, I made reservations through IHG with the assurance that our room would comfortably accommodate all of us. However, upon arrival, I was shocked to discover that the room fell short of this promise, lacking the additional bed that had been confirmed over the phone by IHG. In hopes of resolving the issue, I reached out to IHG on three separate occasions, each time being assured that the manager would promptly contact me to rectify the situation. Unfortunately, despite these assurances, no contact was made by the manager, leaving me feeling ignored and frustrated. To exacerbate matters, the customer service representative I spoke to later informed me that I would be unable to make any changes to the remaining part of my stay. This lack of flexibility only added to my dissatisfaction, as it left me with no option to find a suitable accommodation for my family. In summary, my experience with this hotel and IHG customer service was nothing short of a letdown. The discrepancy between the room I was promised and the one provided, combined with the lack of responsiveness from the hotel's management and the inflexibility of IHG's customer service, has left me deeply dissatisfied. As a military family constantly on the move, reliability and efficient assistance are of paramount importance, and unfortunately, this experience fell far short of meeting those expectations. I sincerely hope that this review serves as feedback for the hotel and IHG to improve their services and prevent other guests from enduring similar disappointments in the future."