Lowe's Home Improvement

"I am in Lowe’s a lot with my three year old daughter. One of the store managers (Brian) always makes a point to talk to her and make her feel special. Today he let her wear his vest and she was SO excited! She now says all the time “let’s go to Lowe’s so I can see my friend!”"

"Tom in Outdoor /Garden was a fantastic help, thank you so much! I shopped three Lowe’s and the orange store and this is the only store in this part of town with the landscape timbers I need. Tom crawled between pallets to unstrap the timbers, helped me stack them and offered to load them in my truck. Couldn’t be happier with his help. Good Job!"

"I am a big contractor who shops at this Lowe's On a daily basis, I Spend thousands of dollars every time I am here. specifically fence pickets, and anything fence related. tonight I went by to get a whole pallet Of pickets and I was told that you guys would not price match with home depot. I know you guys do price match, Because I've been coming here for years and it's been done. It is also advertised online. So when the lady at the register fought with me on it and said they would not price match, I decided to take my business to home depot and I will no longer be shopping or purchasing any more Items at lowe's. She was very rude and unprofessional and did not wanna do her job. This is not the first time I've had issues at this specific lows location. The last time I came to this location. I had to climb up and grab something from the top shelf myself. Because the employees were standing around on their cellphones and not wanting to help even after they looked at me multiple times and watched me stand there for over thirty minutes.. This is very poor customer service, you have lazy employees, and just lost a very valuable pro contractor customer."

"The sales Rep that helped me with my Shed was really nice. However, when trying to get some assistance for the problems I am now having with the Shed this place was of no help. I'm a homeowner and expect Lowe's to appoint a reliable installer. I really thought that he was but, two years later and the whole roof needs to be replaced because he did not install it properly. I understand that I only had a one year warranty on the labor but my problem is now with the 10 year limited warranty on the materials. Lowe's says they are not responsible for the materials contact Backyard Products. I did; and so did the BBB. No response. Does this mean that the 10 year warranty is only good on paper? All I want are the materials needed to repair the problem and I will pay for the labor. The response from Backyard Prodcuts is my ex-husband signed the contract so they will only honor it with him. He called and here I am three months later and still no help. Lowe's should not do business with companies that will not honor contracts that they (Lowe's) have customer's sign. For this reason, Lowe's will not be getting anymore business from me. I will go to Home Depot, at least they try to honor contracts. 11/15/23: I spoke with someone from Lowe's two days after this post and I did speak with someone from Backyard Products as well; however, to date no one has done anything besides - we'll get back to you. Of course it has rained for the past several days and now the water is coming inside of the shed more than before. I'm going to get the shed repaired with or without this company's help. It's just sad that anyone should have to go through this."

"I love how this store has a kid toy section! No other Lowe's I went too has it! I have been looking for a train whistle and this is the only store who had it set to location! The Aisle is 58 Bay 1. I asked numerous other stores, since their inventory said +40 on hand. I was told at other locations that they did not carry it that it was an inventory mistake. I really like the fact that the item available in store just as the website stated and was aisle located!"