The Bertram Inn at Glenmoor

"The Bertram Inn is a beautiful historic location with lots of vintage charm! I stayed here 2 nights for a wedding and was blown away by the level of service from all of the staff, from the concierge to the caterers/bartenders to the housekeeping and everything else. Bertram staff absolutely went above and beyond to accommodate all of us. The rooms themselves are pretty dated, everything is in working order: the beds are soft, the water gets hot quick, and there was a nice little fridge and microwave and coffee maker so the amenities were fine. Poorly lit however, not many outlets to charge devices, and using a physical key often means having to jimmy the door in a particular way to get it to open. The Bertram is an incredible value for the service and location. Great prices and accommodating staff. But if you're looking for modern amenities and creature comforts, this wouldn't be at the top of the list."

"Great place for the price and service. Friendly staff, good food, and great spa next door. Will be visiting again!"

"We stayed at the Bertram for a wedding two weeks ago. The location is wonderful if the wedding is on site. Once you park you don't need to leave the property. Now for the hotel itself. The rooms are clean but very outdated. The hallways are dark and all the colors are from the 80's. They seem to miss all the details, we had no soap in the dispenser, no ironing board, water pressure was very low and the windows don't have the handles to close them so they were just open the entire time. If the owners would do a full reno this would be such an awesome place for events. It looks like an old castle. The ford was excellent at all the spots from breakfast, lunch on the patio and wedding dinner."

"Quaint little hotel in quiet gated neighborhood but very close to Belden Village shopping. A bit of a throwback with real keys and very affordable breakfast room service. Room was very clean and quiet. Bed was comfortable though pillows were a bit thin for our tastes. Would definitely stay here again if in town."

"We had a horrible experience in this place and i discourage anyone from staying here. My husband and i came all the way from Cincinnati and booked a weekend at this resort. The front desk attendant (Rain), a new employee was very sweet and helpful at check in. We left our luggage in the room and went to the restaurant to look for a good dinner. When me made the reservation. nobody told us that we needed to make reservations for dinner. When we arrived at the restaurant we waited 15 minutes for someone to come out and greet us. A grumpy old man came out by the name of Ryan and he started yelling, “if you don’t have reservations you can’t dine here” The restaurant was pretty empty. He humiliated us in front of another couple that was behind us. We told him that nobody told us that we had to make reservations and that the restaurant was pretty empty, he said that we had to leave. This man was extremely disrespectful and rude. We decided to go to the room and get our luggage and leave that hotel. I hope no one has to ever be treated like this."