The Park at Portofino Apartment Homes 1801 Princeton Lakes Drive, Brandon, FL 33511

"employees are nice but I had to call once I finished part of my application to have my application completed. I called Friday morning they said it be done that day and would contact me once finished. It wasn't until Monday afternoon after I called again that it be pushed through and I never received an email or phone call notifying me and only found out because I called Tuesday afternoon. Once I got ahold they said we were waiting for my cosigner to sign a form which they actually sent a notification for my cosigner to sign while I was on the phone with them. She also said she would send me the rest of what they needed to complete my application and if I could send it all by end of day we could finish the process. I didn't receive that email until 8 pm that same day and decided to go rent at a different apartment complex."

"Another year has passed and I just signed my 5th lease. I love living here and it is so quiet and safe. Once again Kelly (leasing agent) helped me through the process with ease. Please consider stopping by and see Kelly in the office and she will sort you out with her nice big smile."

"Update: January 21, 2023: Nearly two months now following the "response from owner," I have still not been contacted to resolve any of these issues. Original Review: I have lived at the Park at Portofino Apartments since May 2022. The complex has changed management and begun overhauling the complex it has become a nightmare to live here. Earlier in Summer of this year they began massive renovations to all buildings on the property, which sounds like a great quality of life improvement for those of us living here, but you would be wrong. At first it was just painting the exteriors of the buildings to give them a more modern appearance and we all had to bring in our patio/balcony furniture for several days as there was no hard date on when that painting would be done. After returning all furniture and plants, fast forward a handful of weeks and all residents get another notification that painters will now be coming into our apartments to paint our balconies and we must remove all patio furniture again. No big deal. In August, just before Hurricane Idalia passed by Tampa, we had a strong summer thunderstorm in which I noticed that the window in my living room was leaking and it was so bad that it was actually leaking over the fireplace through the wall as well. I reported this to both maintenance and the front office and it took over two weeks for them to get a contractor out to even look at the window and wall (photos of this issue are provided in the review). Every time it rains now, water comes into my living through both the window and wall bubbling the paint and further cracking the seal around the window allowing for larger amounts of water to intrude in subsequent rain storms. I have called and been to the office multiple times since this occurrence and my reporting of it for updates but am constantly brushed off with no updates and a continued soggy living room in which I am sure mold is beginning to grow. I have left voicemails to both the front office and management, none of which are ever returned. It is now October 2023, and with every rain storm we have gotten in the last 2 months since I made the office aware of this issue, my apartment and walls have just gotten soggier. To make matters even more inconvenient for those of us living here, management has decided to do full scale renovations of all the apartments while the residents are still living in them. At the end of September we were required to remove all items from the cabinets in the kitchen and bathroom. Since I am still living in the apartment I had no where for all these items to go but in my living room, dining room, and bedroom. They began this work on a Friday, but didn't finish meaning that throughout the weekend I had to live in my apartment with all of my belongings in boxes all over and I was unable to utilize my living room and dining room. After the cabinet doors were "renovated" and all of my belongings were replaced, not more than two weeks later do we get another letter telling us we have to remove all of the items from our cabinets yet again so they can come in and replace the counter tops. We were given less than 24 hours notice this time, so after coming home from work, I had to again empty my cabinets and countertops. Work began at 9am the following morning, but after my 12 hour work shift, I came home at 6pm to workers still in my apartment working, dust from where they had sawed the old kitchen island all over the floor, my couch, and on items on my dining table that I had removed from the cabinets. On top of all of this drawers were removed and the worker still in my apartment at 6pm told me "I don't do cabinets" when I asked about them being replaced before he left. I shouldn't have to come home after working long shifts and then be forced to do a deep clean of my counters and floors just so I can make dinner that evening and function in my home that I am still being expected to pay FULL rent for while not being able to live in uninterrupted. (Photos of this are also attached to the review) DO NOT RENT HERE."

"I love my new place did have problems at first and boy I know I got on the office nerves, the manager Kathy is amazing she does everything she can and def is an amazing person. I also appreciate the other manger she was amazing as well very nice and goes out her way both of them. Shout out to Damon I hope I spelt his name right an amazing maintenance man very attentive and get things done the right way! Property is beautiful neighbors are friendly also the two ladies assist me and all the other residents new and oncoming are amazing as well!! I had to learn they only can do so much it’s not there fault that things happen they try to resolve as fast as they can and delivers!"

"Nice enough place but it is a bit dated as in the air conditioning units are from the late 80’s which in turn increases usage as their not too efficient raising the electric bill quite a lot. They’ve been updated on the outside but not in the actual apartments. Leave much to be desired. Saving grace is it’s location nice area and convenient."