Westwood Crossing Apartments

"Really nice amenities and the staff is nice and caring. They also have competitive lease rates and close to Brandon mall"

"The manager at this location is not even worthy of being labeled a manager. She never makes eye contact with you when you speak with her in person. She constantly looks down picking her finger nails and never replies to emails. You call the office you receive a call back two to three days later. She talks out of both sides of her month saying one thing in person then says the total opposite in person. The most upsetting is seeing a woman whose uncle recently passed trying to move an entire apartment. She was visibly upset and trying to deal with all the things that come along with the grieving process. I could over hear her on the phone stating can you believe the manager tired to run rent for this month on his account and his dead. I finally walked up to her to give my condolences and offered to help. Who in their right mind would try to run an autopay for rent on a decease tenant. I couldn’t believe this company had the audacity to attempt to process an auto payment on a residence who’s dead. No empathy, no compassion, most importantly disrespectful to the family. It’s a crime to attempt to take money from a deceased person’s account.This is the type of manager who runs your company. I’m so glad my lease will be up shortly. So sad!"

"The management seems to change every 6 months and it is very difficult to get a hold of anyone. The staff is temporary and you won’t talk to the same person twice. The location is nice."

"I will start by saying that despite the three different property management companies that have taken over Westwood @ 60 in the past three years, I have managed to make my 2/2 apartment a home for myself and my child. The current management company, or individuals who have no knowledge of and no business in property management, aren't off to a great year. Isn’t it breach of contract if I have paid my deposits and signed the lease but don’t have the unit keys because it’s not move in ready on date of move in? Can a lawyer or legal representative please comment or reach out and let me know what my stance is please? Also, is it a health code violation to have a coach roach infestoing a foodtion of this size in an apartment? See photos. Can someone in the Health code department please reach out and guide me on the steps to take from here? As for the mold that was painted over, I am a property claims adjuster and I already know that only a mold mitigation company can decide whether there is mold in the unit. The property manager stated that the stuff in the drawers was not mold; she could tell by looking at it, it was just bug guts and dirt, so she had the maintenance man just paint over it. My deposits were submitted to Westwood Crossings and my lease was signed on November 2, 2022. I asked for a look at the unit then for cleaning and maintenance and I was told that the unit was move in ready and I that I would receive my key on the morning of move in date. My move in date was supposed to be November 18, 2022 but I was able to talk the property manager into letting me into the unit on Tuesday the 15th to have a look around. On the morning of the 18th, attempts had been made to get the unit move in ready, but it is still not and I still don’t have my keys. I was told that the move in date would be postponed but not given a date of when and later on that evening when I asked for the key to see the unit again for a professional cleaners consultation that I would hire, I saw that I was going to be cheated out of mold free and cleaned unit, free of pest."

"Started renting here in June and the level of detail and compassion and caring that the original property manager had was better than anything I’ve ever experienced. About a month or two ago the management changed and ever since then it’s been absolutely horrible. I have submitted multiple maintenance requests ensuring me they’ll be completed but never get follow up or completion of those work orders. We don’t like them to come in when we aren’t home and they aren’t willing to accommodate us to make sure that someone is home while they’re completing work orders. The original property manager when we moved in her name was Jess and she was fantastic. She would actually even call us to make sure everything went well and that everything was completed to her satisfaction. If it wasn’t she would make sure they came back to look at it again. She was the kindest and most friendly person I’ve ever come across while Renting and I wish they would have kept her with us because it has completely changed our opinion of this complex. The apartments are very nice and we enjoy ours but the lack of communication when needing things fixed is just absolutely awful and something needs to be done"