AAA - Amherst

"My Grandson had his first horrible experience with a AAA call on January 15 during the storm we had in lancaster NY. This was his first car, he left the flashing lights on and forgot to turn off. Upon calling AAA it did take 8 hours before they came which is understandable. The AAA had sent for roadside service Transit Auto Detail Located at 1721 Transit rd.in Elma NY. When they arrived they told him they could not start battery (newly purchased w/3yr. Warranty Costing over $200 on November 15th), So they nicely took that out and supposedly replaced with a AAA battery,costing another $240+ no warranty. My Grandson knowing it was brand new requested the battery back, which they inturn said it would be $25 which he did not have. Without the knowledge of my Grandson he was scammed. AAA took no responsibility and the auto detail shop returned no calls. PLEASE BE AWARE OF THESE SCAMS !!!! Allyson Goff, maybe now they will contact me."

"Iv had two separate very bad experiences with AAA in Buffalo since I moved here. First time I had a flat tire and the tow truck that helped me ripped off my front bumper when we went over a curve - he actually admitted to me after that he messed up hooking my car up but figured it would be fine… while I was riding with him to a tire shop his walkie talkie repeatedly went off with communication from his buddies and the entire time they were talking about women and it was quite explicit. He actually had to tell his guys to shut up since he had me in the car at the moment- he was quite embarrassed. Second instance I had to leave my car on the side of the road due to a power steering issue and they were supposed to come tow it when they had a chance. They didn’t make it for several hours and when they did they attempted to tow it but told me the next day they couldn’t leave it at the address requested because it was not a real address (the address I gave them was to my COMPANY BUSINESS so I am quite sure it is a real address). Long story short they towed back to their place and I had to pay an extra $320 for towing further distance as well as overnight storage!! When I tried to argue they said “oh we called and tried to reach you so it isn’t on us”. That was true but the calls I missed came at 1am in the morning!!! Very dissapointed with AAA here in Buffalo. If I had know all of this would occur I would have just hired a different company and saved myself the hassle of dealing with idiots. On the other hand my parents live In North Carolina and they have never had a problem."

"I attended the Driving Safety Course on Saturday January 6th, 2024, at you Amherst, New York location. Instructor Mr. Victor Morales was excellent. He was very informative, and I learned a lot from him, that I either forgot or didn't know. He keep all of us engaged and his sense of humor made the 6 hours fly by. He used his professional experience, which was detrimental to the learning experience. Please forward to this him, via text, email, etc . I will be back in 3 years, and I hope Victor Morales is the instructor. Thanks Victor for an enlightening experience! awesome experience"

"For a weekend call on a rainy day, Anthony was patient, kind, and exact when I needed my car battery replaced. I can’t thank him and AAA enough for the absolutely quick and seamless service — it’s no wonder why my family has been members for decades."

"Donna helped us organize a trip to Ireland and it was an amazing time. Did not want to return. Everything was set for a seamless 5 day tour of Southern Ireland. An exceptional job on her behalf to make our families first trip overseas stress free and memorable Will definitely be contacting her again in the future for more adventures"