Pep Boys

"I always get my tires and oil changes from these folks- Free rotations, great tire deals, if not a good coupon, then a buy three get one free deal... KUMO tires lasted a long time on my 2016 AWD Fusion, and been running Cooper Adventurers on my 2010 Fusion with good result. Both brands decent in the snow-"

"Terrible company. They don't keep appointments. Tires sold are rarely in stock when appointment is made, meaning new appointment is needed. Employees don't care because they are overwhelmed due to lack of proper staffing. Waiting rooms are a mess and cold. Go somewhere else. Review by Jim in Kenmore NY"

"This review is about PEP BOYS located at 1025 Niagara Falls BLVD, Amherst, NY 14226. I ordered a pair of tires online and scheduled a time to get them installed on Saturday morning December 2nd. They received the tires on November 29th, but they could not find them in the shop. I even had the name of the person who signed and received my tires. They wasted my time and did not even make an effort to look around the shop to find my tires. One of the employees in the shop asked me to go around the shop and try to find them myself. What a disgraceful customer service! The next day (December 3rd) I went to the shop again, and they said that they found my tires, but they had to reschedule me again. They received my tires on Wednesday, and they had 2 days to prep the tires for Saturday morning installation. After finding my tires, Instead of taking care of my car and installing them immediately , they said I had to come back next week. This is how PEP BOYS take care of the customers. Shame on you! This is a totally messy, unprofessional, disastrous, and disorganized business where bunch of liars play game with people whose time is as valuable as gold in this day and age."

"I had set up an appointment online for my vehicle‘s yearly inspection.I got a call from them stating that it is best to call them,as the website is never up to date on their appointments and they were overbooked.They reschedule my appointment. I got there for my 11:30am appointment and had to wait about 90 minutes.Vehicle passed so I was happy."

"I ordered tires that were slightly too wide for my vehicle but Pep Boys installed them anyway. I accept responsibility for my owner error. The big tires were put on well and aligned - I have no complaints. But I wasn't notified until after the work was done that the tires were too wide. When I checked out, the sales associate informed me of this issue but said there shouldn't be any issues, which I believe to be true since the car drives well, but on extreme turns I do occasionally hear a faint rubbing noise. I wish there was a way that my error could have been caught before the bill was issued."