The Westin Richmond
6631 West Broad Street, Richmond, VA 23230
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Location & Phone number
6631 W Broad St, Richmond, VA 23230, United States
About the Business
The Westin Richmond is a luxurious lodging institution located at 6631 West Broad Street in Richmond, Virginia, United States. This elegant hotel offers a range of amenities and services to ensure a comfortable and relaxing stay for guests. With spacious rooms, modern decor, and top-notch facilities, The Westin Richmond is the perfect choice for both business and leisure travelers. Enjoy a rejuvenating experience at this upscale hotel in the heart of Richmond.
Reviews
"Front desk was horrendous. She was rude to me and the other groups that were with us. No bell hop, club room was only good for bottled water, oranges old cheese and some plain lays chips. The person assigned to the club room was on her phone when we came in and then spent the rest of her time counting her tips. Called the front desk and they were no help. Waist of time and money. Next time will skip the club room and hit up a gas station instead."
"This lovely hotel has become our "home away from home," as we regularly travel between NJ and NC and stop midway in Richmond. We greatly appreciate that it's a pet-friendly hotel, and staff members go out of their way to make their human and furry guests feel welcome. The rooms are consistently clean and well-maintained, and dining options are tasty and convenient. The salmon entree and caesar salad with chicken are favorites!"
"I am BIG on customer service, cleanliness, location( how easy it to get to everything) and safety. THE WESTIN has overachieved in all levels listed above. I wish I could give this hotel a 5Star PLUS SOME! Zero complaints! I even called the front desk to ask if there was a trash chute on my floor. The very nice man advised there was no trash chute but he sent someone up in Minutes to pick up my trash! This was my home away from home for one week."
"Lobby is spacious and nice at first glance but then you notice the worn furniture. My room had a noticeable musty odor. I inspected the room and found that, behind the curtain, I found damp and stained sheetrock. Finger ran across vent cover showed significant dust accumulation. A large clump of dust fell off, and was caught in my hand, from one of the two pictures. Room showed a lack of deep cleaning. Found some mold in the shower, and I do not trust the refillable shampoo bottles in the shower. Two unwrapped glasses in bathroom which I really have a problem with from a sanitary standpoint. Expected higher standards."
"Overall, it is a really good hotel and a great location to what Richmond has to offer. Check in process was a breeze, and the staff was very friendly in the restaurant and bar. Our water in the shower was luke warm at best. We called one morning and was told it was fixed. It was addressed for evening but the next morning issue was the same. Do better please but I would recommend the hotel."
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