Costco Pharmacy

"Inconsistent enforcement of legal and insurance procedures and documentation."

"The pharmacist working here was utterly rude and seemingly discriminatory. She was working today, May 11th 2023. she wouldnt give me my prescription because she wanted to talk to my doctor first. Then i got a hold of him and told her that he would call, then she says “im not comfortable speaking to him outside of his business hours” and that she would call him tomorrow. She had an awful attitude from even my first question to her, she was dismissive and rude. Just being difficult for no reason. She obviously doesn’t care about patients and would rather go on power trips than help people. She should honestly not be employed there."

"I have a medication that is usually not in stock, and they always order it for me and keep me updated on when it is going to come in. I have been to a few pharmacies that i have to keep calling to see when my meds are ready, or updates on stocking, and Costco has been a breath of fresh air. Also the cashiers are very friendly ☺️"

"I recently had a bad experience with another pharmacy (with 2 nearby locations) and decided to transfer my prescription to Costco. It is an expensive injection for migraine prevention that requires special handling. The Costco pharmacist contacted my old pharmacy and handled the transfer, though they had to give up on them and reach out to my provider instead. (They were left on hold indefinitely.) Once the orders were obtained, the pharmacist called to let me know it would take a day to order my medication and that it would be available after 3pm. I also received a confirmation text when it was ready. When I went in to pick up the medication, it was available as promised. That was actually a big deal, because the other pharmacy had told me it was ready but then made me wait an hour after arriving to access the medication. There was no counting/sorting/etc. needed, because it's a measured and refrigerated injection. They were just too overwhelmed to be efficient. No such problem at Costco. There was only one person ahead of me in line when I arrived in the late afternoon, and it was quick and easy to pay (using a discount from the manufacturer, which I should've provided to Costco ahead of time, but the staff fixed this for me without complaint). The pharmacy was clean, fast, and reliable. It was a much better experience than I've had with any other chain pharmacy in the area."

"The pharmacists take forever to fill your prescription here. I've waited several times after being told it will take 20 minutes, I end up waiting almost an hour. Please manage your service better, it's extremely frustrating."