Tiffany & Co.

"I’m so happy with the customer service I just received from Cristy C. She was so helpful and patient with me in trying to figure out a few things I needed help with regarding my account! I’m beyond pleased she was so kind during the phone call and didn’t disregard me in anyway, even though my situation was a little complex! Thank you for having such a wonderful woman with great customer service etiquette!"

"What can I say but if you don’t request Alejandro, don’t say you weren’t advised! He’s amazing. We’ve just been there and I knew I had to share our experience with him. When we weren’t finding what we had in mind in the jewelry cases, Alejandro searched and previewed until we were in love with the perfect piece. Thank you so much for taking the time to give us the perfect experience in your store. ⭐️⭐️⭐️⭐️⭐️"

"The brand is timeless and classic. This visit was *certainly* not in keeping with that. Or was it??? There was one Anglo employee who looked at me as if I didn't belong there when I walked in. I was barely greeted. When I said I had an appointment, again, he acted as if that couldn't possibly be true. He escorted me to a seat and left me sitting there waiting. I think 10 minutes passed before a Black employee walked through the space where I had been abandoned, and he kindly asked if I had been helped yet. He was apologetic, and almost immediately, someone came out to attend to me. I was floored when she said I would have to leave my item there for two days. Nowhere in my appointment email was I advised I would have to drop off and wait two days. My email said 30 minutes. She scoffed and said she would see what they could do in 30 minutes , but it may not be good. Excuse me, but WHAT??? I feel I received low-grade, half-rate, discriminatory service here, which has lessened the appeal of wearing their jewelry. It's almost as if they thought I got my piece at a pawn shop or off some back-alley thief rather than actually being the original owner with receipts. Such a repulsive representation of what Tiffany & Co. has traditionally symbolized for me."

"I really appreciate Andrew Rosales for assisting me when I visited this location a few days ago. Andrew really did his best to make me feel welcome and confident in the jewelry I was simply admiring as, they didn’t have the item i originally went there to purchase in stock although, he kindly reassured me with his excellent customer service by letting me know that he can order the item I was interested in purchasing through him and that he’ll get it to me as soon as possible where I then asked him to show me around the store that way I can see if there’s anything else that I’d want to purchase where he then began to show me a lot of lovely pieces & eventually, I found a platinum ring I love! This new ring I recently purchased is absolutely stunning and I wouldn’t even have bought it if he didn’t give me his honest opinion. Unlike other sales associates at locations other than Tiffany&Co I really don’t think they simply care about getting a sale but instead I truly believe they want the customer to truly love what they see and only buy it when and if they love that piece. I plan on returning to this location soon and I’m hoping he’s able to assist me in purchasing the ring I have in mind although, I’m unsure if I want the $18,000+ one or the $30,000+ one, I’m sure he’ll give me an honest opinion by weighing out the pros and cons with me to make sure I buy what I truly want by explaining to me how much better it really is where I’ll then consider if it’s an investment I’m looking to make. Anyway, thank you Tiffany & Co at La Cantera as, you’re excellent."

"Oscar Cruz at this Tiffany store is wonderful to work with. He made me feel very at ease and worked to help me exchange a piece I purchased after I changed my mind about it. If you are looking a wonderful SA I would definitely recommend OSCAR. Thank you OSCAR"