Estes Express Lines

"The Denver office is unprofessional and unaccountable. They do not answer the phone, commit to delivery schedules they do not keep, deliver material damaged while no one is home (although signature is required), and that is just the start. I cannot go through all the details. It literally makes me sick to recount the experience and it would take at least a half an hour to write it down. Just think of the worst customer service experience you can imagine, then add intentional lies and other failures due to incompetence and laziness. I just about swore off using homedepot over this fiasco that they claimed they could do nothing about it since it was between the manufacturer and Estes. How can a delivery company not understand the importance of delivering an order intact and on time? Whoever is running Denver Estes should be fired."

"So far a one start to start. Estes reached out to set up an appointment and provided a 4-hour window. We called the morning of to see if there was further specifics since I was working from home and in meetings and wanted to be avaliable to answer the door. Called and the dispatch said 10:45 - nothing, the window was until 2pm. Called at 2:45 to see the status. After being on hold for a long time - they said the driver tried at 2:15. We had company over in our font room at this time, a security camera on continuous record, and two very alert dogs. There is no way that a driver could have made a delivery attempt and not have anyone notice, plus they have my number and could have called. Its been two days and we still haven't received a call back to reschedule and when I call it just disconnects after ringing a few minutes. Maybe will revise once it arrives but I'm not hopeful."

"The customer service here is horrible! The original delivery day was scheduled for 10/24 and it did not arrive. I sent a request into their customer service and they scheduled for 10/27 between 8am-12pm. They never showed up. I emailed the person that set up the appointment and never received any answer to when it would be delivered. Tried to send another request via email trying to get material picked up for a customer at their facility and got a response to call the number. That number just rings and rings and on 5 separate occasions of letting it ring for over 5 minutes and never got an answer. I ended up having to drive to the facility to get an answer and then they couldn't get the material ready for me to pick up for over 4 hours. I will be letting our national vendors know not to ship with Estes. There were two shipments sent at the same time for this issue and the one shipment that was shipped with XPO has been here for almost two weeks."

"My studio mixing board was smashed to the shape of a taco 10k piece of equipment that the driver said they had orders to leave in the street and didnt even want to at least bring it in the grass. You can see by the pictures the mixing board is completely exposed. Why would you have orders to leave that exposed dropped off in the street? And they gave me a window for drop iff of 24-48 hours. When i told the dispatcher it was a 10k piece of studio equipment she told me dont worry you can make a claim and hung up. She knew my package was destroyed. When I arrived Denver dispatch will not answer calls or emails. There was no reason to even deliver this package in this shape."

"I just have to say that Estes hands down provided the absolute worst delivery experience I have ever had in my life. I had a residential delivery dropped off on 1/17/22, and not only was the shipment delayed multiple times but it was also destroyed (see pictures) and missing half of the items. The only reason I didn’t reject the shipment was because the retailer advised me to accept it and that they would make it right. If I could give Estes 0 stars I would. DO NOT use their services."