Tustin Toyota Service Department

"Please indicate we need to call service dept instead of parts for recall campaigns on appt website! Wasted 20 mins of mine & employees time! Parts dept cannot order parts until service dept opens ticket/issue/order. Service areas need tables with outlets for people with laptops. I have to choose sitting in a chair developing arthritis vs a table with no electricity. Power bank still has price tag on it LOL"

"There was a discrepancy between the promised discount on the phone and the actual service received. The communication could be improved to avoid such misunderstandings. Additionally, I felt a bit undervalued during the interaction. It's important for all customers to be treated with equal respect, regardless of gender. I hope these aspects can be addressed for a better customer experience. Other than that, the oil change was okay."

"Went there looking for a Highlander. They didn't have the one we wanted in stock. Tried to get us to buy a car we didn't want. When we said we were leaving, they said we could bring the car you want over from another dealer. We said ok lets talk price. 55k out the door. I said no thanks. Then it was 52k. I said still too much. Salesman tells me I should look for a car I can afford. Clown. We went to Toyota of Anaheim. They had the model we were looking for. After some back and forth we agreed to a price 49k out the door. Save your time and money. Don't go to Tustin Toyota."

"Went for a 45k maintenance and Caesar is my service advisor. Caesar is a true professional and very trustworthy. My car was was finished as promised without any surprises. Thank you Tustin Toyota and Caesar for a great job. I will never go anyplace else for my automotive needs!"

"I'm always trying to be on the lookout for an exemplary business when it comes to customer service. My experience at Tustin Toyota service was nothing short of that. Kevin the assistant service manager assisted me with my needs which were special in nature to that of the average customer. She took my needs and request personal and made sure that everything was carried out to the "T!" He was always extremely professional and polite. Never once did I feel like I was bothering him at work even if he was busy with other customers and I was waiting in line. She's very knowledgeable to add to everything when I was talking about mechanical specifics he knew and understood exactly what it was I was referring to. this is a quality you won't find in many service writers they're not actually in the service Bay so it's not common for them to have a true grasp of mechanical aspects. When it comes to Toyotas I would recommend this place first and foremost over anything if it's within your area. I can guarantee you won't be disappointed with your service nor regret anytime or money spent on repairs!"