JOANN Fabric and Crafts

"I want to give a shout out to the manager down at evendale. She was amazing and the cashier helping they both took the time to help me get what I needed and explain to me why I needed it. It saved me a bunch of trips and they've been amazing. I can't say enough good about them. I just want to thank him."

"I called the Evendale branch to check and see if they carried the fabric I was looking for before making the 45 minute trek north to the store. The specific branch’s website said they carried it but I wanted to check. I called and the manager answered and after asking her to look, she said explicitly, “I’m very busy right now. I can take down your number and call you back later”. HUH??!! No, I’m sorry. The customer comes first no matter how ‘busy’ you are. I was so stunned. I politely asked if she could just quickly tell me if they had Tampa Bat Buccs fabric and I was immediately met with a “we don’t have it”. She didn’t even check. I am so displeased with the service of this place. How incredibly rude. I wish I had asked her name so I could formally complain. She sounded like an older woman and identified herself as the manager."

"The real day job of the staff working here is probably auditioning for the boomer version of r/iamverybadass. They don’t follow company procedure and scoff if you don’t know their personal made-up rules. They feel the need to rush transactions, literally ignoring my wishes to check my joann’s number when there is literally no one in the store. To the two middle-aged ladies, genuinely shameful behavior. I had product recall, company policy, batch number, and evidence of joann’s purchase ready just to be met with an aspirant middle manger with fried hair. No I’m not a thief just because you’re a miserable liar."

"Been here a handful of times to get fabric cut and they always act like it’s an inconvenience to help you. I regularly hear them cussing about how they have to stop and get register or cut fabric. Better off driving to a further location"