Crystal Rock & Vermont Pure 6486 Ridings Road, Syracuse, NY 13206

"HORRIBLE COMPANY! They are never there on scheduled delivery dates, run out of water, leave bottles outside to pick up and they don't show. Have to haul them all back inside. Constant issues. They changed delivery to once a month, but they still can't show up! And who has room to store 10-5 gallon bottles of water?! I called today to cancel everything and they told me they couldn't give me credit for the 5 -5 gallon bottles they delivered, 3 DAYS LATE! I'd rate them 0 stars if i could!"

"Do NOT do business with this company!! They were wonderful before Vermont Pure sold out to DS Services/Crystal Rock but now they are horrible to deal with. Delivery dates were never on time according to schedule nor were the number of bottles delivered what I had ordered. My account was always on auto pay but was mysteriously removed from auto pay without my knowledge and my balance was sent to collections with NO notification that I was behind in my payments, no invoice, no phone call...Customer service was ridiculous to deal with and I could have received more personality out of an automated service! I was told that my account would be reinstated after I paid my balance, which I paid immediately, they then refused to reinstate my account because of 'policy'. No problem there as I have no interest in doing business with a company with such deceptive tactics. Absolutely WORST company I have ever dealt with."

"My delivery driver was awesome!!! Their back office support however is horrible. Had my CC on file delivered on time then I got a call from a collections agency. Called Crystal Rock a bunch of times to find out why they weren't charging my card and got no answers. Good Luck canceling their service they cant seem to get that straight either. I wouldn't recommend doing business with them."

"Terrible Service Canceled water delivery service because they keep changing the delivery date added a fuel( energy charge) to the bill. I was on hold for 20 minutes just to talk to a customer service person who had to transfer the call to another person just to cancel the water service. There are other companies in our area who will deliver water cheaper and are more reliable."

"Before Vermont Pure took over Crystal Rock, the service was reliable and the quality of the water jugs and water was excellent. Then service began to go downhill. Water wasn’t delivered on the dates scheduled, bottles looked banged up, and the water wasn’t as tasteful. I decided to cancel service the 3rd of January and scheduled a pickup date for my equipment and bottles on January 7. Since that date, the company has rescheduled my pickup date eight (8) times! I have had to haul the water cooler/heater up and down the stairs from my second floor apartment each time along with 6 empty bottles. I have made numerous calls to the company’s answering service where I received apologies and promises to pick up the equipment and bottles at a future scheduled appointment. It has become ridiculous! I don’t know how this company stays in business. Today is rescheduled date #8. Everything is ready for pickup, but whether the company will even show is anybody’s guess. If there is another company providing bottled water in your location, I recommend you go with it! As another poster said, “if I could rate it no stars, I would!”"