Bruegger's Bagels 5198 West Taft Road, Syracuse, NY 13212

"Ordered food, was short a bagel. Hey it happens we all make mistakes. Didn't check my bag until I got home.Paid cash but I was just there. Called and said I was short a bagel,( I ordered a signature bagel, a bagel with egg and cheese and the one short was a bagel with cream cheese)she wanted to know if I wanted a refund I said no I paid cash I'll just run back in. Came in, told her I called. From the interaction I could tell she was either the manager or some form of leadership. She told me it would be ready if I wanted to wait because they were making a new batch of 4 cheese or have it on another flavor bagel I said I would wait no biggie. She then said the lady over there has your refund for the bagel and I told her that was ok and she said no you had to drive all the way back out here. THAT is what makes this service excellent. Got my other owed bagel and went on my way. 100% amazing customer service and bagels are good too."

"I haven't had locks cream cheese with a Bermuda onion in so long and I was hankering to go and get one it was absolutely delicious"

"Tried to order on the mobile app, got an error at the end of the order. Tried a second time and was double charged for same order. Called the store and was told this issue has been happening with multiple people. Went in to reorder our meal, with no issues. Upon doing so, stopped at the restroom and found poop stains under the toilet seat and urine on the seat. I feel this is bad service for both mobile order placement via app and cleansiness. Update: followed up on the email to get my refund for the 2 extra mobile app purchases that charged my bank account and still no refund and no response. Cannot find a number to call. I sent my email the same day as the incident, and it has been 6 days with no response still. What's going on?!"