Metropolitan Inn 524 South West Temple Street, Salt Lake City, UT 84101

"DO NOT GIVE THIS HOTEL CASH!!!!. My cash deposit was given to an Unknown individual who had found my receipt and went to the front desk And retrieved my money. He was not asked for ID and the hotel couldn’t tell me who it was. Dk, front desk agent, Stated we don’t have to have ID all we need is the receipt to give them back the money. The worst part about it is I called the hotel because I was gonna be checking out late and I wasn’t at the hotel physically and I knew I had misplaced my receipt for the deposit and so I called them and asked them. What can I do? am I gonna be able to just Show ID and get the deposit back. A different agent states as long as your name is on the room and that matches the ID will return the deposit. We will not give out the deposit without ID. And the ID must match the name on the room. He said that matches the name on the room. So tell me, how did this individual get my deposit? I think that there is definitely some sort of something going on with the front desk person and the individual who stole my money. This might be a scam or something of theirs that they do often Innocent people. I am here for a funeral and I’m not with anybody else but myself. I have no idea who the individual is that was given my cash deposit. So just to reiterate. I had called the hotel and they said we will not release the security deposit to anyone unless they’re on the room with ID. Just beware of this hotel I would not give them any cash. I’m still waiting to hear back from the hotel manager. This is completely unheard of and ridiculous."

"Since I've been looking for an apartment I've stayed here numerous times. Not only are the rooms adequate, but the staff are also extremely helpful. it has some problems I've heard of in the past, but I didn't witness any of it. Great to stay, tell your friends."

"Not a bad place to stay for a night. Inexpensive and our room was fine. No complaints. No smoking is strictly enforced and I love that! It looks like the hotel is making updates to their rooms which is a good thing. The shower and air conditioning unit looked newer and updated. We would stay here again:)"

"The staff here have no incentive to act like they are in the hospitality industry. There not professional by any stretch of the imagination. They staff is extremely shady and dishonest and if they can find any way to cheat you out of your deposit they will. The rooms are cleans and for the price unbeatable. Location is great can’t complain about that free parking."

"We have stayed here lots of times and it’s kind of run down with shady people in the parking lot, but we never felt unsafe and it was fine. However this time they demanded a $100 cash deposit, would not accept a credit card and then the room key needs like a magic trick to open it. The front desk guy got really agitated when we took a picture of the cash and said no one can take pictures of him. We wanted to talk to a manager because you can pay the deposit with a credit card “only with manager approval” but of course no manager was there. We will not be staying here again."