Smith's Pharmacy

"Everyone is always incredibly helpful. Gabby(Gabi? Sorry if misspelled) is always extraordinarily helpful and kind. The entire team is. The pharmacy staff are all wonderful."

"Their system and their processes are not aligned. I get messages that orders are ready for pick up and they have no record of ever filling them. One person is usually nice about it but also seems to have no idea what’s going on even after months of working with her. Others are very rude and tell me to come back in 30 minutes. After 30 minutes they still haven’t flagged it to be refilled so it still isn’t started. This has happened most of the months I’ve come for refills."

"I don't know what I did to Kim, but I dread speaking to her. She's lied to me about my medications. I was once told by her that they didn't have my medications and was sobbing in confusion as I walked away until another pharmacist asked what i needed, checked for me and said they have them. I'm still polite when I speak with her because she might just decide I don't get my meds. This month I'm on day 5 of withdrawals and the only thing she'll tell me is that my meds are backordered. That's it. No suggestions, advice or, instructions. I've had good experiences with other staff at this location but, overall, employing her says they don't care about their patients mental health. It's bad."

"Will not be returning to this location after being a regular for ~1 year. I've had several terrible experiences here. Usually, Smith's pharmacies usually do a pretty good job, are quick, and are fairly professional. But this location takes the cake for disrespect and horrendous customer service. 99% of the time, they let the phone ring for around 45 seconds to 1 min every time I or family has called, if they answer at all (and no, they were not on lunch or anywhere near). On one occasion, I stood at the pick-up counter for over 10 minutes with another customer behind me, while 5-6 workers who absolutely saw us standing there gave no acknowledgement, no "someone will be with you shortly", nothing. Only 2 of them were actually on a computer and/or phone, while the others were having a nice gossip/chat session, not a care in the world. It wasn't until someone from the very back, who had no idea I was there (of course none of the workers bothered to tell her), came to the front, saw me, and hurried to help me (she was very nice and helpful, obviously irate that the others didn't flag her down. She seemed like the only one actually hustling and bustling). The other day, I called about transferring some Rxs, and the gentleman I spoke with made sure to complain to me multiple times for a few minutes about how much work it is transferring Rxs from multiple places, and how inconvenient it is for my Dr to do that, since there was a mix-up with where my prescriptions were sent. Another incident I experienced was when I called to let the pharmacy know not to give any information to anyone about my medications or let anyone pick them up except for myself, for personal but important reasons. The lady I spoke to was obviously annoyed with me when I asked for this, and I had to argue with her and actually had to convince her for a good 5 minutes as to why before she would put that note into my profile. She was very snarky the entire time, and not convinced whatsoever that I needed that done, and kept asking questions about why I wanted to, when it was absolutely none of her business why I wanted it done (and frankly embarrassing for me to explain). I have never had any other pharmacy even question me whatsoever when I've asked for that service. That is SO dangerous considering the amount of domestic violence victims that would need those precautions put into place for their safety. The icing on the cake though was when I went to call yesterday to check if my prescription was ready, because online it said that it was still in progress, and I had requested the refill 3 days ago. Yet again, the line rang for over a minute, until somebody actually picked up the receiver, just to hang it up immediately (it wasn't hard to tell from what I heard that they intentionally hung up on me). I called again, and 30 seconds later was met with a very annoyed pharmacist, who made sure to audibly sigh and sound very bored when she introduced herself after answering the phone, and spoke to me in a very patronizing manner the entire conversation. Again, how dare anybody call during operating hours, right? It's also worth mentioning that on another occasion, I saw the pharmacy staff being very disrespectful towards an older gentleman who was simply trying to figure out what was going on with his insurance, and they were astoundingly rude to him as well. Something definitely needs to change at this location."