Tuscan Heights 1800 West 85th Avenue, Denver, CO 80260

"Been living here for a 2+ years and incredibly happy with my home and the staff. Alex has always been helpful, maintenance staff quickly responds, and office staff is always kind."

"I would walk away fast from this apartment complex. I have lived here for 4 days now and running water. Hearter don't work in bedroom. Cabinets just fell apart as I was putting dish away from unpacking. I was told to put blankets on my windows to keep my room warm. And we just started winter. There apartment are inhabited to live in. I mean run away and do rent from here."

"I’ve lived here for three years. The turnaround in the office staff is alarming. There is little response when making calls to the office. When I first moved in, the apartment I moved into looked NOTHING like the model I toured. My kitchen sink didn’t work for 4 months despite continued calls and trouble tickets submitted through the portal. Most recently, they pulled an Amazon package from the locker hub. I tried calling the office and leaving messages twice. No messages were ever returned. As I work during their office hours, it was very frustrating to make time to go to the office. THEY OPENED MY PACKAGE! Last I remembered, it’s a federal offense to tamper with someone’s mail. My lease is up and I’m not renewing. There are many other apartment complexes that offer more amenities at less cost."

"I would have to say my experience at Tuscan Heights has made picking out an apartment rather easy. My family member has lived there for about 5 years and he has never had a problem. While I was recently, visiting he had an issue with a water leak coming from the apartment above him. And called maintenance. The young woman that came to fix the problem was very respectful and helpful to his situation. He also had his disposal break down and the two techs that came out to fix it were rather impressive respectful and responsive. I believe it was the same woman who helped before and her manager. I spend a lot of time at Tuscan Heights with my brother and am highly considering leasing from them… The complex I currently live in doesn’t have the same attributes as Tuscan heights Your office staff can use some work some are rather rude.. I mainly want to live in a community that is willing to fix whatever problems I have in my apartment and not act like I’m a big inconvenience. And this community seems to be the one they at least care"

"They never reply, call you back or anything. I Lived here since 2019. I try my best to not get the office staff involved but sometimes I have to. For example, I have not received my Grey Star Utility bill email this month, so how am I suppose to know what to pay? Obviously they expect all our bills to be paid but offer little to no help whatsoever. I called grey Star about this and there response was "I can try to send you the email but I can't promise you will get it". I was beyond frustrated. I went to the office too because I HAVE to know what my bills will be so I can get them paid in full and on time, they told me to check the resident portal for answers, and folks there is absolutely zero info on what my utility bill be for the next month on the resident portal, and their resident portal is the most confusing piece of garbage I've ever had to deal with. There is no option to put in a fixed amount on that website, and to make matters worse there are numbers everywhere on the payment center $12 dollars for this $36 for that. How are we supposed to know what to pay?! They have no real intention to fix their mess of a resident portal. So going back to what I was saying: they never reply to my emails, messages and calls no matter how important they are. It seems to me the only way to get their attention is to write a review like this and hope they see it. They are terrible at their job. If you want a nice place to live sure they have nice units, but they lack respect and urgency and human decency when it comes to their tenants."