Aiden By Best Western Denver West/Golden

"We had a really bad experience at another Best Western property on the first day of our vacation, forcing us to leave at 12 in the morning for the 10 hour drive to Denver/Golden area, I called early to verify my reservation and see If we could check in early, the lady that took my call was extremely prompt and helpful and answered my questions and allowed us to check in early. Once we arrived I went to check in and talked to the lady at the desk which was the same lady I talked to on the phone which is always awesome, I mentioned what had happened at the other property and she waved a fee from our reservation and also upgraded us to a king suite! The Suite was extremely clean, new and the property was quiet and safe! She was an absolute godsend when it came to saving the day after a night of no sleep and a 10 hour drive! Whoever that lady was needs a raise! We checked in on March 22nd around 10:30am if more info is needed on finding who she is let me know!"

"For the price, I'm assigning 5 stars. If I wanted a microwave and other extras, I'd have picked a more expensive hotel. The lobby with small bar and where breakfast is served is very nice and spacious, possible it's been updated recently. The breakfast was good, not great but very nice. The lobby was all very clean and attractive. The room was small, very clean and the bed was incredibly comfortable. It suited our needs perfectly!"

"I mean, google says its a 2-Star hotel, so I wasnt expecting luxury and to be treated like royalty. I will keep that in mind as I write this. Starting with the positive: For the price it was decent enough and I certainly would stay here again. They are pet friendly, which is a deal make or breaker for us as our dog goes everywhere with us. The reception staff were very pleasant, we stayed here for three days and everybody I interacted with whether it be morning or midnight were very pleasant and helpful. The continental breakfast was, in my opinion, above average as compared to similarly priced hotels. It was a good enough breakfast spread that my entire family were full and ready to tackle the day each morning. The beds appeared clean and were comfortable. Now some negatives: The pools and hot tubs seemed ok, but were closed for the season. As some mentioned, I feel the bathroom could have been cleaner, the towels I wasnt sure if they were clean or if they had taken the neighbors towels and refolded them and put them in my room. The fan in the bathroom didnt work, or worked poorly, so after one of the four of us showered the towels and bathroom were humid for the rest of the day. The toilet paper holder was broken so the rolls of TP sat on the wet humid floor. My last issue was, to my knowledge this is a non smoking facility, yet the hallways reeked of cigarettes and marijuana. It seems they arent enforcing this very strictly and it is awful."

"We booked 7 rooms for a night due to massive snowstorm closing I 70.Everyone was happy with the cleanliness of their room. Breakfast was better than expected for hotel norms. The night guest receptionist , Josie,was amazing.The lobby was filling up behind us as Josie expeditiously got us our keys. As I relaxed in the lobby after difficult driving conditions,I watched and listened as Josie checked each guest in with equal courtesy and professionalism. Highly recommend this hotel."

"People complained about the hot tub. I made a reservation because they were old reviews. The breakfast is disgusting. The room was a dump. It stated I had a microwave but there's no such thing. The deposit in the person at the front desk is annoying. It was only 25 but what the hell it's going to take a month to get it back. Oh and do the hot tub sucks"