The St. Regis Deer Valley 2300 Deer Valley Drive East, Park City, UT 84060

"Beautiful resort however there’s only one st regis bar upstairs and there’s often a large line to take your drink from there and go outside. They need either servers or an outside bar as well to get drinks faster. You end up spending more time in lines for a drink then enjoying the view with one."

"I have stayed at this hotel multiple times over the last 10 years, the most recent was last week. My family and I have finally agreed that even with the hotels unbeatable location (direct ski in and ski out to Deer Valley) this will be our last trip until they renovate the hotel. It is tired looking, service is not at all what you expect in a $3000/night hotel, and the hotel smells. 1) Tired: The hotel looks the same as it did the day it opened. Dated finishes, furnishings, and carpeting. Last year, 2022 visit, the carpeting walking from the front desk to the funicular had holes in it (this has since been replaced). Stone has fallen from the outside of the building (while you are sitting in the hot tub look at the outside of the building). 2) Food: The food is not good. Again over the past 2 years we have been unimpressed with the food. In 2022 we had to send back a shrimp cocktail from the St. Regis bar. The server came over and agreed the shrimp needed to be removed. What was frustrating was the manager came over and suggested to us that the shrimp was fresh everyday, but he would check with the chef to ensure todays shrimp was fresh. This year, the salad, French onion soup, and burger we had was average at best. 3) Smell: St. Regis staff....PLEASE PLEASE PLEASE address the sewage smell in the ski valet area (a very nice area where we as guests get to go to boot up and head directly to the slopes) and the elevators. I am not sure how this is possible but they literally spray air freshener to address the smell. My wife and I have complained about this over the last 2 years, only to be told by staff they can't smell it. 4) Staff: The staff is not St. Regis quality staff, they are not helpful (e.g. This years stay we were advised that the room door locks were being upgraded during our stay. I asked the front desk person if that meant a maintenance person is coming to change locks in our room and we would need to vacate -or- simply a software upgrade that we would simply have to change keys. Her response was "I don't know".) St. Regis leadership, we have raised these complaints to you over the last two years and nothing has changed."

"I’ll preface my review by saying that none of these negatives are outrageous if they happened in isolation or at a cheaper hotel. But the fact that they happened all during one stay at a 5 star hotel makes this unacceptable. First, this hotel has an upper and lower level but the address on Google maps is only for the lower level, where you must take a funicular to get to the upper level where you check in. When I arrived at the lower level, no one was there to help me with my luggage, despite the bellman standing at the door. I called the front desk and they said I must take the funicular or wait for the hotel shuttle to take me to the upper level, but the shuttle would be at least 10min away. The line at the funicular was extremely long at the time and finally someone there helped me out with the luggage because my luggage can’t ride in the regular section. To the hotel’s credit, they apologized and offered me a $200 food and beverage credit. But when asked about upgrades (we are Platinum) they said there were no rooms available despite the website showing rooms available for upgrade. The next day, I tried to use the hot tub after skiing but was told there’s a $50 fee per day to use it. When I provided this feedback to the hotel, they did offer a complementary access but it’s really a shame when fancy hotels try to nickel and dime you, as if what you paid for the hotel is not enough. Also, the phone in our room did not work and when we requested services we had to do it 3 times before it finally arrived 3 hours later. The hotel provides a free shuttle service which is nice but does not go to Canyons. I called the front desk to ask about this before I arrived and was told the shuttle goes to Canyons. It seems that the staff is poorly trained in general with so many mishaps in one stay. Overall, the hotel also seems old school in its decor and some things in the room are clearly old and worn. I would not recommend this hotel to anyone and it’s the worst 5-star hotel I’ve ever been in."

"CONS: the rooms were nothing special, a bit outdated. The bed was very soft and the room was very hot and dry. We had sinus pain the entire time; even with keeping the window open. Also, there was a door that would slam when opening and shutting that woke us up 2 mornings. The restaurant was also pretty backed up and it took forever to just get coffee and then they gave us a pastry basket as we waited for our meal. PROS: **The views are beautiful, love the lobby and service is top notch. Linens are nice quality. Can't beat the location."