Hyatt Place Park City 4377 Utah 224, Park City, UT 84098

"The hotel was perfect. Staff very pleasant and so welcoming, the breakfast was great, and the evening appetizers (complimentary) were a great touch! They have a cozy lobby and you can grab coffee/hot choc/teas (complimentary) or snacks (purchase) at all times. The rooms were clean, the decor modern yet welcoming. I am not sure why some have negative comments here but we didn’t see anything to complain about. If I had to list one thing I didn’t care for (and this is not anything to do with the hotel proper), it is that I do wish the bus system was a little closer. The drop off is across the street and up a little but you have to cross a four lane highway to get back. If you have skis and such that’s a lot. During the day you can shuttle provided by the hotel until 6 or so and then use the bus for later. I would recommend this hotel however—you can tell they want you to feel welcomed and they do a great job with that! Oh, other bonus is the ski rental in the building—we got our skis the night before then stored them at Deer Valley for the duration."

"I am writing this review to express my utmost disappointment and dissatisfaction with my recent visit at Hyatt Place Park City, Utah. As a loyal customer who has consistently chosen Hyatt for my accommodation needs, I am shocked and appalled by the level of service and professionalism I encountered during my visit. My frustration began right from the moment I made my reservation through the Hyatt hotel 800 number. I specifically informed the agent about my allergies and requested foam pillows and anti-allergic bedding. Despite this, upon checking in and entering the room, I was greeted with a dusty and unclean environment. Concerned for my well-being, I immediately returned to the front desk to request a room change. I had the unfortunate experience of dealing with a front desk person named Marlo. I explained my situation and politely asked if there were any alternative rooms available, even if it required an additional fee. Instead of offering a solution or showing any empathy, Marlo casually informed me that he needed to consult his supervisor. To my disbelief, I witnessed him joking and laughing with his colleagues in the back before hastily returning with a dismissive attitude. Marlo informed me that his supervisor had decided to charge me for two nights if I decide to leave regardless of my request for a room change. When I requested to speak with the supervisor directly, Marlo rudely refused and essentially brushed me off. Feeling helpless, I returned to my room and contacted Hyatt reservations to seek assistance. Fortunately, a supervisor from the reservation team contacted the hotel on my behalf and managed to negotiate a compromise. They informed me that I would be charged for only one night and provided an alternative Hyatt hotel in Park City that could accommodate my needs. Relieved by this resolution, I proceeded to the front desk to check out an hour after checking in. To my utter dismay, Marlo, the same front desk clerk, displayed an astonishing lack of professionalism and respect. He adamantly refused to check us out, insisting on charging us for two full days, and this hotel does not answer to Hyatt hotels as is an independent entity. His behavior escalated to the point where he became aggressive, using profanity and making offensive hand gestures towards me. I was shocked and appalled by his abhorrent conduct. I took the liberty of recording the incident on video, as I have never encountered such aggression and disregard for a guest's well-being in all my years of traveling and staying at Hyatt hotels. I must express my deep concern about the state of the rooms in this particular hotel. They were not only dusty but also outdated, giving an overall impression of neglect. It is simply unfathomable that an establishment like yours would employ individuals who display such aggressive behavior and use profanity towards guests. This experience has left me questioning the standards and values upheld by Hyatt Hotels. I feel compelled to caution anyone considering a stay at this hotel. The lack of cleanliness and professionalism, coupled with the appalling behavior of the front desk staff, make this an establishment to avoid at all costs. I sincerely hope that you take my feedback seriously and address the issues I have raised. As a loyal customer, I believe it is crucial for Hyatt Hotels to maintain the high standards of service and hospitality that I have come to expect from your brand."

"We had a great time here. This place is super accommodating to travelers from afar, needs. Super clean room and great amenities. Would definitely recommend this place to stay for your trip to park city. Thanks Hyatt!"

"Staff was amazing. Nice breakfast. Clean rooms. Very nice got tub and pool. Even the shuttle drivers were great. Amazing location. 24/7 coffee in lobby. Even the ski and see girl Julia was super helpful."

"I’ve stayed here at least 10 times over the years and would have always in the past given a 5 Star rating. This trip not so much. Our room was incorrect and in the wrong building. I booked this directly with the assistant general manager. We had issues in our room never attended to which was minor. The biggest joke was the buffet breakfast. Apparently no one ordered food so the put out a breakfast with barely anything to choose and extremely poorly prepared. Worst than cafeteria food. Same on you. The night before our three night stay we stayed at the Hyatt Place Saint George. It was awesome."