Best Western Plus Gateway Inn & Suites

"** UPDATE ** As mentioned in a review that we posted a few days ago, my husband and I decided to officially check in as guests at this Best Western Plus location. After perusing several humorous, egregiously sad, unfair, and outright false comments, we felt it necessary to share refreshingly HONEST reports regarding our own overall experience. After all, consumers deserve to be kept apprised of all actual events and decisions, and not of petty gripes shared by those who obviously have a childish need for attention. From the moment we entered the hotel's foyer, employees were extremely friendly, helpful and professional. More importantly (and contrary to previous comments), check in was very fast and completely stress free. Despite the fact that we actually arrived over an hour earlier than originally anticipated, we were surprisingly told that our room was ready for us. We were also given detailed, easy to follow instructions as to the location of our room, as well as the hours of the pool, hot tub, vending machines, etc. (So much for all of the previous complaints regarding unfriendly and rude staff.) One complaint from others who had stayed at this property was the allegedly loud noise level posed by the busy interstate highway and service road located within feet of the hotel. Well, my husband and I found absolutely no evidence of this supposed "noise" whatsoever -- and our room faced both roadways. We both thoroughly enjoyed one of the most relaxing and restful nights of sleep we have ever experienced at any hotel through the years. Next, apparently one guest was supposedly unhappy with the water temperature in his/her shower. Not surprisingly, these claims proved to be totally false as well. If anything, we found the shower temperature in our room to be the exact opposite and, in fact, pleasantly comfortable. Plus the bathroom was quite clean, spacious and accommodating. As for cleanliness and modern amenities -- while the building is older (appearing to be a 1980s era structure), the lobby and rooms have been tastefully refurbished with modern furniture, bedding, paint colors, etc. Our room included a very comfortable king size bed, chest of drawers, upholstered bench, a large pull out sofa with matching upholstered chairs, a large flat screen television, a microwave and a mini refrigerator. A small hanging closet accommodated our clothing perfectly. The black out drapes completely blocked light from entering the room, which was a much appreciated feature. The pool and hot tub area was very inviting and enjoyable, with plenty of extra towels readily available. The temperature of the hot tub was perfect, and the jets relaxed us in time for a sound night's sleep. The free breakfast was served in a large and pleasant dining area. The scrambled eggs were prepared from fresh eggs, and the biscuits and gravy were delicious! Both link sausages and crisp bacon were served, as well as fresh juices, fruits, and various types of bread and cereal. Guests were able to make their own hot pancakes. Once again, none of the previous negative comments regarding the complimentary breakfast were even close to being true. In summary, we were extremely satisfied with every aspect of our stay. From the moment we arrived, it was quite obvious that the staff wanted to make us feel as welcome as possible -- and they succeeded. For those who have chosen to write negative (and obviously false and fake) reports about this place, shame on you! It is so obvious that your so-called unpleasant experiences were caused by YOUR actions. The rules regarding deposits, availability, etc. are clearly shared on the property's website, as well as on the websites of all online reservation services. In the future you should read them BEFORE attempting to write painfully obvious mistruths regarding ANY business. (And before posting any photos, at least make sure they are of the right property!!!) Thank you, Best Western Plus Gateway Inn, for your accommodations and hospitality. We WILL be returning to stay with you again!"

"My mom and I checked in for a one night stay a few months ago. I was recovering from a deadly illness and surgery, which gave me a lot of mental fog and short term memory issues. After we checked in and went up to the room, I stepped outside for a quick smoke. When I entered the lobby again a few minutes later, I was immediately questioned in a combative and accusatory way by the Asian (Chinese, if I'm not mistaken) man who seemed to be in charge about whether I was staying there or not. Apparently there was some homeless guy they found in the stairwell and I resembled him?? As mentioned above, I had short term memory issues and being out on the spot, my anxiety went through the roof and I panicked as I tried to remember which room we were staying in. I tried to ignore him and go up to the second floor to knock on the door (I didn't have a key card) but the "gentleman" refused to let me do so, telling me to get out in no uncertain terms and that he would call the cops on me. Hardly professional or understanding! Finally, I was able to call my mom from outside and let her know what happened to me. Needless to say she came downstairs and let the man know I was in fact staying there with her. By now I wasn't at all feeling welcome or safe. She explained that I had memory issues, and was told about the vagrant they found earlier. She tried to calm me down and ensure me things were okay, but with what happened to me, I wasn't feeling safe and believed the same man might give me problems if I stepped out later for whatever reason. While it is true they eventually gave her a refund and allowed us to check out immediately when they saw the room was in the same state as when we arrived, I have nothing good to say about our short experience while there. On the bright side the girl who was working at the front desk was friendly, the man who seemed to be managing soured my opinion of the hotel, having zero compassion for someone who may have forgotten which room he was in, not wanting to let me knock on the hotel room door to let my mom confirm I was staying with her! I've never had something like this happen before and maybe others have had a pleasant time here, but all I can say is don't assume someone doesn't belong and jump to threatening to call the police on an actual guest!"

"I felt this place delivered the best bang for buck. Needed a room for the evening before a flight, cheap and friendly service. Room was clean and nice. Breakfast and accommodations were fine as well. Would stay at again."

"We stayed 3 nights. The hotel staff was great, and very friendly. However, the rooms were a bit outdated compared to other Best Westerns that we’ve stayed in. When we first got to the room, there were handprints on the headboard. I just felt like the cleaning could have been more thorough. Still waiting for my pending deposit to be put back onto my credit card, and it’s been over a week. I previously worked at a hotel, so I’m familiar with that process. The breakfast was good. I liked they changed out the protein from bacon to sausage, and I also really liked their yogurt station! Overall, I’d probably give our stay a 7/10."

"Loved the hot tub and indoor pool. Staff was helpful and courteous. Breakfast was a joy. My bride loved the coffee bar in the lobby. Room was pretty clean. Only real complaint was the A/C did not cool very well and one of the washing machines had been broke for over 6 months."