Drury Inn & Suites Denver Central Park

"Went here to have a break from my sister's kids. The original interaction we had with the guy up front was fine, no stress or annoyance. But. We went to the room where we began to get comfortable (taking off shoes, bra, whatever), but before we sat down on one of the beds I checked for bedbugs. And found a HUGE amount of bedbug activity on both mattresses, plus the wall and floor nearby. So shoes went back on and we walked back to the front desk to switch rooms (on a different floor). He assigned us a new one and after we walked in I immediately checked the mattresses /general area. And found bedbug waste coming out of the outlet between the beds. Went back to the front desk and requested a refund. He didn't believe us, so we took him to the room and showed him the evidence. And he repeatedly, loudly stated he didn't see bedbugs or bedbug activity and wouldn't be providing the refund. The number for his boss/that hotels management rang without anyone answering. So I looked up the corporate number and called them instead. Told them the story and that's when we found out the dude had either changed my dates name or incorrectly entered it. The front desk dude should NOT have denied the refund. I don't know why he did. The original charge was done less than an hour before we switched rooms then gave up. I'm honestly seriously confused why he acted that way. We were polite with him, even after he refused and insinuated we were liars. I got a whole lot less nice after his franchise phone number didn't go through though, mainly because of the look he gave us. I'm open to trying again eventually, but I think I'm going to have an employee follow me to the room before paying... just in case."

"The front desk was fast, efficient, polite, and went out of their way to assist me. They watched for my friend that way I could use the pool and not wait for my friend. They promptly sent her to me when she walked in . The room was clean, and spacious. The beds were clean, comfortable, with great pillows. The drink and appetizers were surprisingly good, well made with a good variety. The older lady running the bar was amazing. She was fast, funny, friendly, and all-around the best, Breakfast was great as always, and did not disappoint at all Both the bathrooms and the one downstairs for convenience were both extremely clean and well stocked."

"We love drury hotels. No complaints with this visit to their Denver Central Park location. Love the full breakfast spread and complimentary dinner and drinks happy hour in the evenings. All employees were friendly, gym was okay, pools were great, and room was comfortable. Would stay again and recommend, especially for the price. Cheers"

"This hotel is great, will plan to stay here each Denver trip. Very clean and conformable. All the staff are friendly and helpful. Good rate for quality received. Free breakfast, evening popcorn, and a kickback (with some free drinks for 21+ and dinner foods) in the evenings for guests (or non-guests can pay to join too)."

"I LOVE this Inn! People are friendly and cared. I stayed here 2 weeks for job. I slept during the day, and they put me where it was quiet. They cleaned my room every day. I moved here from a hotel that was horrible. I couldn't get my room cleaned ever! Love this place! Lots of shopping and eating close by."