uBreakiFix - West Las Vegas

"The staff at the West Lake Mead location was excellent. The atmosphere, while warm and friendly, still maintained a high degree of professionalism. My problem was taken care of in a timely manner, which was very much appreciated, as it involved my phone. I only gave a four star rating, because I misunderstood the membership aspect, not being aware that I need to pay $30.00 every month. I never would have agreed to that monthly amount, and would have just paid what I owed for the repair. Margo"

"I first made an appointment at the Henderson location to get the internal screen protector replaced on my Fold4, but when I arrived the day of the appointment, I was told the the only tech that performed those replacements was off on the weekends, and to come back Monday (if that was the case, why did you confirm my appointment?). So, I drove 35 minutes across town (after calling to confirm the repair could be completed) to the West LV location. I dropped off the phone and was told it would take 2 1/2 hours "since they have a special machine to do the replacement" (is it a machine or a specialized tech like the other store told me?). I was told it would be covered under warranty, but then told it wasn't covered since there were air bubbles (you know, the very reason I needed it replaced...). I paid and proceeded to drive home (35 minutes away), waited an hour, then drove back to the store (another 35 minute drive). When I arrived, I was told the replacement was not done because my phone was in the wrong mode (the tech who took my phone didn't say anything about it needing to be in a particular mode, nor did they check apparently). He proceeded to ask me to come back another day. At this point, I had spent almost 4 hours trying to get this done, and since I had already paid for the service, I demanded it be done, letting him know I would wait. He took the phone back and not more than 10 minutes later, he was back out with the screen protector replaced. Why did you make me drive back and forth (I mentioned the previous hassle and the distance up front) for a service that could be completed so quickly? A pure lack of competence, concern and customer service. Horrible experience all around."

"It was the easiest phone experience ever. Dude pulled right to my place I was working on truck he fixed my phone in like 15 minutes was awesome.. he was polite and professional as well . If they can fix your phone that way shoot id do that."

"Very easy process. The people there are very quick and efficient. I definitely would recommend this place to everyone. The only issue I had was the way the store smelled on the inside. Not sure if it was the actual building or not but that definitely could use some improvement. Other than that the actual repair process and the repair itself was phenomenal."