Firestone Complete Auto Care

"I brought my vehicle in for an alignment check for a slight pull. When they were finished, they showed me a report with all green and said I was good to go. Driving home, there was a worse pull than when I brought it in. I called and they were nice about getting me in the next morning to fix it. That day, they then said it would cost $399 to fix a big problem with Cam-something. When I questioned why this was happening when there was no issue yesterday. They quickly said they made a mistake, "fixed" my vehicle and gave it back to me. It was exactly the same as when I brought it in that day.They showed me the before and after reports for both days. Lot's of red before I brought it in and all green when I left the first day. The second day, lot's of red before and still red after. I'm sure you can understand the problem. At the end of the day, 3.5 hours to get my vehicle back in worse condition. Do not have work done here."

"Took my car in for an alignment. The mechanic made the camber alignment worse then when the car came in. It was unbelievable that they said my camber could not be adjusted. I have aftermarket camber bolts installed for this exact reason. This car has been aligned twice in the last 6 months after suspension modifications. Waste of 1.5 hrs and $125. I will never be back."

"Great customer service to include explaining the issues, prices, and timeline for getting things fixed. The only thing that was really challenging about this was that for some reason I still can’t link my CFNA Firestone credit card to my online account. Also, I’m irritated that though the work was done, it still is not showing up on my fire stone Online account. It’s useful to have that information for obvious reasons, but it’s not showing up."

"I always appreciate the staff at this location and the service they provide. Since moving to Las Vegas 4 years ago, this is the only place I have taken my car for service. They are honest and helpful and always do a great job. Even when one of my services took a little longer than expected (I needed to have my clutch replaced) they were very communicative and even provided me a discount (on an already lower price than 3 other mechanics in the area). I have recommended them to others and have received positive comments back about the service provided. You will not be disappointed, so give them try."

"Terrible experience! Worst customer service I have ever received. I came in for a standard oil change around 7-8am. It usually cost about $30 for a standard change. The guy tried to charge me $70 which was way more than expected! I asked why the standard price was $70 and he had the nerve to tell me that my car doesn’t take standard oil when I’ve been getting standard oil since I’ve had the car. I think the guy was trying to cheat me out my money because I was young. But I’m not stupid. My family member called corporate because this guy was arguing with us about the price, and while we were on the phone, he yells at us to never come back again. That was extremely unprofessional and it was his fault for trying to cheat customers. They need to hire someone who knows how to do their job well."