Sears Appliance Repair 4355 South Grand Canyon Drive, Las Vegas, NV 89147

"Jonathon was very polite, professional & courteous during his time at my house today. I would not hesitate to call Sears again when needed."

"I received an Email sent at 03:10 am stating that my service appointment was for today, March 4 between 11:00 and 14:00. I did not make this appointment. I chatted with James at 6:50 and he cancelled the appointment. At 7:53 I received a text message from the tech saying that they were on the way for the 10 to 2 appointments. At 9:24 i replied to the tech to say again I did not make the appointment and to cancel. So the system did not accept the cancel from James, and I had to repeat the cancellation process.. First I did not make the appointment. Second the day of appointment notice could have cost me money if I did not have time to notice it in the morning. Third the cancellation system did not work."

"James a supposed "5 Star" team member never showed up to our house and then proceeded to send statements and billing invoices via email for services that were never done. He included on the invoice "closed" and "denied". Service Sucked! So annoyed at what happened today as we lost time off from work for repairs that never happened! No star rating for the worst service!"

"I ordered a repair on my microwave and my oven door. The microwave was the only one fixed. The technician said he didn't know anything about the oven door. Wouldn't even look at it. And gave no indication that he would check it out for us with the company. So now I've got to call back in and order another service ticket and wait another two or three weeks. Very frustrating"

"Our experience is James detected the problem offered suggestion as to what needed to be done. But our refrigerator was not properly put back together and we now have a water leak where it was taken apart. I called sears to have rep come back to fix the problem but as of 1:30 no sign of rep returning to fix the problem he caused.it is now 5:00 and sears has not been able to contact the service rep. They tell me he doesn’t take their call. Now I have until 7:00 pm for another person to be sent out or first thing tomorrow morning 11/17. But I still have a leaking refrigerator. Wow what a difference. James came today to check on my leaking water valve and tightened the valve. He discussed with me the working of my osmosis system and what I should do to correct its pressure system. Learned a lot and will follow up changing out my filters. A much better service presentation from James."