Kramer's Midtown 1607 South Virginia Street, Reno, NV 89502

"I work swing shift and can never do my laundry because they lock it. they say u can use the free washer and dryer before you move in, but in reality you can't. I don't like liers and I was lied to by management. I would not recommend anyone to stay here. There's better rooms in the same area of Reno."

"We enjoyed a 3 night stay at Kramer's. Self check-in was easy, reserved directly with the property. Thank you, Elizabeth! The room was light & bright. Our studio suite had a full kitchen although we did not use the luxury. Locale was good. The only down was the shower lacked running hot water. As we were in late at night & out early, we didn't contact management. We made it work."

"Worst hotel experience EVER. We didn't received check-in instructions for our stay, and despite calling Kramer's during their business hours, calling the after-hours hotline, trying our luck at the hotel, and emailing, we weren't able to check in until just under 24 hours AFTER we were supposed to. We received no response from management; the only person we could reach was the on-site attendant who didn't know what was going on. The room are great but the customer service was laughable. This is a cool place but needs better systems! Don't waste your time."

"We never even had the chance to stay there. We booked on Trip.com, and arrived a little before check in. Only to find out check in was all done remotely. They have no one there to help you check in, answer any questions etc. We waited till check in time in hopes to receive a email with check in information, however that never came. I called the number listed over 6 times, before my fiance tried and got through. The manager claimed she tried reaching me, however couldn't confirm my phone number or E-mail. At this point it was 5pm and we booked another room elsewhere and they would not cancel my booking. Had to dispute it with my credit card company. If you are looking for good customer service, look elsewhere. Can't speak of the property itself, but felt taken advantage of and over all was a hassle."

"Reserved 2 rooms here for a weekend in Reno. After our first night here, we woke up the next day to management forcing us to leave the premises claiming we had a party in one of our rooms. This was a blatant lie as we were not even in our room until we returned to go to bed. We were threatened by security if we didn't leave so we said ok well stay somewhere more professional. They refused to refund us despite not providing the service we paid for. This was actually a cool place to stay but management was not on site to talk to and yet somehow could throw us out for claiming we had a nonexistent party. I would actively avoid this place unless you would like your money stolen by property management."