Grand Sierra Resort and Casino 2500 East 2nd Street, Reno, NV 89595

"Room was nice but bed was hard. We ate at the Rim, very good! Drinks are expensive. $10 for mix, $ 9 for a beer. At a concert, water is $5 a bottle. Employee was honest when seating people that they were not seating at every table bc of short staff & we appreciate that. Bell hop guys were quick & polite."

"Mixed emotions. There for a conference for high school students, accommodated all our needs. I did call housekeeping to just have my garbage emptied, for the first full day I was there. Returning to my room they had changed out the towels, and my bed. I don't mind that as long as it's not an extra charge. The same thing happened the following day, without my own personal request. Also, maintenance was happening with painting on the S floor ( in front of the elevators) while the conference was happening. Inconvenient time, especially with many minors walking in and out of the elevators. Would have been nice if the hotel would have planned this. It's before or after our conference. The painters were very polite! Love the view, the hot tub was great."

"Close to the airport and close to the office so the location is pretty darn good. The rooms had just been updated and we were upgraded as well. Very happy with the room, but some of the service at the restaurant and while at the slots was a little slow. It wasn't even that packed, but it seemed like we spent a lot of time waiting. I hate to say it, but they would have gotten more of our money if they had been a little more on time with stuff. The one downer for us was the fact that the entire hotel room floor smelled like marijuana. I don't care what you do in your personal time, but the fact that the entire hotel floor smelled like it was a little off-putting. We had some great views from our room and didn't even realize there was an ice skating rink until we saw it. I would definitely come back, but probably not gamble as much since part of that. Fun is getting drinks while you gamble. To wait for 15 minutes or more for a drink. Seemed a little excessive."

"Good: -There’s a fantastic Starbucks! -the restaurants had great food! -the front desk staff are absolutely fantastic and were so nice from the start! -the cleaning staff are so kind! Areas for Improvement: -The room cleanliness. I recognize that there is a shortage of staff, however, maybe providing better guidelines for what they should be cleaning might support them better! I have provided pictures of the things I found (unknown stain on bed, splatters of random substances on walls and bathrooms) -Awkward shower set-up. The shower handle is behind the door that only opens on one side. This one was a first for me! Picture provided -The heavy greeting of smoke upon entering the building from all sides. I can say I definitely got second hand smoke as I was coughing quite a bit during my week long stay. Providing air purification in the entry may help alleviate guests being SMACKED with smoke. I recognize this is a casino, however, being marked as a casino and resort, when I see resort I think “luxury” and the constant smell of smoke doesn’t create that sense, for me at least"