Pacific Marina Inn

2628 Waiwai Loop, Honolulu, HI 96819

"Make NO mistake, they know what they are doing here!!! Very simple. Small but yet efficient. Very well done Pacific Marina. Room was spotless. Bathroom pristine. AC was crisply refreshing. Was ample towels, front desk gentleman was pleasant and easy to work with. Id give 4.5 stars. I would highly recommend. Only not so good part was the construction on the street, though no fault of theirs. I will be back to stay again. Aloha"

"A decent 2-star hotel, for my family vacation we used it as both the start and end of our vacation due to its super-convenient 24/7 airport shuttle. We had a more standard 2-bedroom room the first night and a family suite the second. Good news is it has an on-site paid-for laundry service, something I was dying for at the end of the vacation, all the staff were VERY friendly and helpful, especially the shuttle driver, and the beds were actually very comfortable. The location however is both a blessing and a curse - it's close to the airport, but it can be loud at night from cars. There are actually decent food options around, but it's not a great area to just walk around in as a tourist. All in all I actually quite liked it but I would book this as my final booking in the area just to ensure I have a very comfortable end to my vacation. Very good for 1-night transitionary stays."

"The room is very outdated. It is worse than a motel. The worst part is their customer services. I had an issue of being overcharged. I tried to contact them by phone and emails and never received a response. Finally I was able to talk to a staff, they will not make any accommodations even I was given a wrong information by their employee. We planned to stay for two nights, ended up cancelling the second night. It looked like they'd rather to loose $300 over $25 dispute. There is the first time that I even encountered someone that doesn't care about/understand their customers. Don't book this hotel. If you are in the airport area, stay at Best Western which has the similar rate, but better rooms and better customer services."

"The rooms are outdated, think 1950s maybe 60s film noir motel. They could really use a remodel/upgrade. But its clean, comfortable and semi quiet, if you're not bothered by the ongoing construction across the street. The location is close to the airport. They have a free shuttle that will pick you up and drop you off at the airport, which is fantastic. The staff is superb!! Super friendly and helpful, very knowledgeable regarding sites to see around the island. They should all work at 5 star hotels. The hotel itself gives an affordable vibe on a short budget. Although if you're not a fan of cats, steer clear, since it's open air, they roam freely, but aren't bothersome."