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Castle Waikiki Shore
2161 Kālia Road, Honolulu, Hawaii, United States
About the Castle Waikiki Shore
Castle Waikiki Shore is a charming lodging establishment located at 2161 Kālia Road in Honolulu, Hawaii. Situated right on the beautiful shores of Waikiki Beach, this institution offers guests a truly unforgettable experience. The stunning views of the Pacific Ocean and Diamond Head volcano provide a picturesque backdrop for a relaxing and rejuvenating stay. The accommodations at Castle Waikiki Shore are spacious, comfortable, and elegantly appointed, ensuring a luxurious and enjoyable stay for all guests. With its prime location, impeccable service, and top-notch amenities, Castle Waikiki Shore is the perfect choice for those looking to experience the best of Hawaii's famous hospitality.
Photos of Castle Waikiki Shore
2161 Kālia Rd, Honolulu, HI 96815, United States
Opening hours of Castle Waikiki Shore
Monday:
00:00 - 12:00
Tuesday:
00:00 - 12:00
Wednesday:
00:00 - 12:00
Thursday:
00:00 - 12:00
Friday:
00:00 - 12:00
Saturday:
00:00 - 12:00
Sunday:
00:00 - 12:00
Reviews of Castle Waikiki Shore
"I just spent March 11th-15th at the Waikiki Shore. We chose a condo setting to gives us more room for our teenage girls and to have an amenity of a full kitchen. Unfortunately, we weren't able to use the kitchen because there were roaches everywhere. The first night I went down to the front desk to inform them of the situation and was not given any assistance other than I needed to ask the day staff to have the room sprayed. The second day at 8 a.m. I asked if I could talk to someone about getting the room sprayed and I was told the reception desk didn't open until 9 a.m. At this point my daughter's are seeing bugs on their mirror in their room. I finally spoke to a maintenance person and they said they would spray. Upon returning on Tuesday afternoon, the room smelled of pesticides, which is exactly what you want to smell lol, but we didn't see any bugs Tuesday night. However, they returned midly on Wednesday, but full force on Thursday. At that point my girls are now sleeping with me and my husband is in their room. We were never able to use the kitchen or even have any food out. It was awful. Typically, under such conditions, I would have absolutely left the hotel or resort, but I had booked three condos there for my entire family as we were there for a Celebration of Life for my parents. Waikiki Shore needs a lot of work on their customer service relations. As previous residents of Oahu and regular visitors, we will not be back to the Waikiki Shore nor recommending these accommodations to anyone."
"I had a disappointing experience at this hotel and feel compelled to share my review. Despite booking a Premium sea view room for my stay from Dec 16-18th, I was downgraded to a deluxe room upon arrival, as the hotel claimed they didn't have the Premium room available. After my objections, the manager offered a discount to compensate for the inconvenience. Upon returning home, I discovered that the promised refund had not been processed by the hotel. When I contacted the travel booking website for assistance, they informed me that they had not received any refund from the hotel and i should ask the hotel about the refund letter. Hotel is not denying the fact that they have promised the refund but they are refusing my request to provide the refund letter, citing their policy. Despite multiple attempts to resolve the issue, including discussions with the hotel manager, I have been met with a lack of accountability and responsibility. The suggestion to seek legal assistance from the hotel manager was both shocking and unacceptable. This experience has left me deeply disappointed and frustrated. It is appalling that a reputed brand would engage in such unethical practices and attempt to evade accountability. I strongly advise potential guests to exercise caution when considering this hotel, as their treatment of customers is unacceptable."
"Location is great. Heart of Waikiki.beach. Right on beach. Beautiful views from balconies. Free sundries, dishwasher soap and coffee from front desk. Provided beach towels. Next to Army Museum and beautiful park. Our master bedroom was open to livingroom with folding door only, which I didnt like so much. 2nd bedroom had issue with ac unit which they fixed right away. Cross breeze lovely with sliding glass doors open."
"Horrible!! We paid very high price for a premium room and got far less than that!! One room with bed, kitchen, small dining table. Also a bathroom that was dirty!! We had to chase towels, garbage bags, and toilet paper. Extra $100 for room service to clean while we stayed there and a further $350 after we left!! When we arrived the elevator wasn't working and we were on the 13th floor!! You have to pay for beach lounges and umbrella to use the beach!! The staff that check you in are useless!! Could not darken the room to sleep. Pillows were so horrible and very old! The television was useless and half the time didn't work at all!! I could go on but can't be bothered it was just discusting!!"
"The location is perfect, it's right in the middle of everything we wanted to do so almost everything was walking distance. The rooms varied substantially based on whether they had been renovated or not, but even the unreported rooms were just a bit run down. Our only issue was service - the lobby was shut down and the building is under reconstruction so it was very noisy, recently painted and a but difficult to navigate. This will change, I'm sure, once the renovation is done. The saving grace is that this resort is adjacent to the outrigger reef resort and we had easy access to the shops and restaurants at that facility, including an ABC store."
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