Massage Envy 5110 Mae Anne Avenue, Reno, NV 89523

"Tried to schedule appointment, they legit hung up on me. Then called back and they did not have any appointments after going day by day for an entire month. Horrible customer service. Couldnt "find the next appointment" but needed "what date specifically" and then went 16th? 17th? 18th? and ultimately they had zero appointments for the entire month... why not say that ? why waste both our time going day by day to ultimately have no appointments."

"Don't use them very stark and uninviting. You can never get an appointment when you need one."

"I’ve tried for months to use my membership here and there’s never any availability for massage."

"I got my first chemical peel done last weekend and had the best experience: Candice did an amazing job. She talked me through the entire process and gave excellent follow up care instructions. She was professional and very knowledgeable with skin care: i highly recommend"

"Got talked into a membership... such a scam. Appointments are never available. You have to book out a minimum of two weeks if not months in advance. Repeatedly routinely disappointed with the quality of the service. Brought two issues to management: first time was offered a complementary session, but then I could never get it scheduled; second time was over a week ago, I spoke with staff twice, still no response from management. The microderm is specifically a total rip-off, literally go anywhere else and you'll get a better treatment. Lastly, just fyi, if you still want to come here, the "upgrades" are a joke and cut into your service time. I should mention I have had positive experiences at other locations."