CVS

"Worst experience I’ve ever had at a pharmacy. Honestly my mind is blown. I just went to pick up anti nausea meds due to being super pregnant. Waited for over an hour in the drive thru. And was informed that they were not covered by insurance. Not a big deal I told them I’d pay for them and just get a few less since they are expensive. At which point they told me to pull back around to the back of the hour long drive thru line while they took a few pills out and put a new sticker on. Normally not a big deal but with an hour line I asked if it was possible for them to please just change it really quick while I’m there since I’m actively throwing up and need the meds and he told me he would call the police if I did not pull my car out of the way immediately. I am mind blown and will never be using cvs pharmacy again.."

"I had an extremely disappointing experience at CVS Pharmacy. I urgently needed to pick up a prescription for my child who was in pain, but the pharmacy staff failed to process it even after waiting for over 10 minutes. To make matters worse, they closed the pharmacy right in front of me without fulfilling my request. It was a frustrating and distressing situation, especially considering the urgent medical need. I strongly advise others to seek a more reliable and empathetic pharmacy for their needs."

"Made an appointment to get shots for my daughter and, when I get there, they said the appointment was cancelled due to the insurances being closed? Whatever. They were unhelpful in scheduling me another appointment and when I asked, it seemed like I was asking for a HUGE favor. You know, they excellent at bombarding your phone with REMINDERS of your appointment but are unable to text you when it's cancelled?? Awful experience and everyone at the pharmacy was simply unhelpful. I had to miss work and take my daughter out of school for this appointment! I won't be going back here ever again. Staff seems to have a bad attitude. I understand we all live in RENO and have every right to be upset but does every business establishment here have to be so bad with even worse employees??"

"I was in your store a couple of days ago and i would like to express my disappointment. I love this store and i have been coming here for about 9 years. I love Gerry, the store manager and Irene & Mary are my favorite. I come in specifically at night just to see them. I came in earlier than I usually do. I roamed the store shopping for about 20 minutes. I could hear in the background someone being so rude to people. The tone of her voice was very aggressive. I realized i needed some batteries and that they were locked. I waived down an employee, and i noticed she was the person I could hear being rude when helping other customers. I am not sure how long she has been with cvs as I haven't seen her before. I looked at her name badge and seen that her name was Barbara. Her attitude is terrible. She should not be in customer service. I would have her drug tested as well because she seemed to be high and acting very odd, like she was on crystal meth or something. I know it's getting really bad in this area. The way she speaks to customers and the other workers made me feel very uncomfortable. I wanted out of that store and away from that person immediately. I will make sure going further to come in when I know Mary & Irene will be in the store. I hope Mary & Irene don't quit, I will no longer shop this store. The new hires lately have been so disappointing. Let's get better at hiring! Please!!!"