CVS 8005 South Virginia Street, Reno, NV 89511

"Somehow this pharmacy manages to screw up my medications and no one ever knows anything. I was just hung up on because the person on the phone “doesn’t usually work in this pharmacy and doesn’t know anything”"

"The pharmacist today, Deisy Serrano, was very rude to customers, yelling that they were closing in a few minutes and would have to return tomorrow. She told coworkers to do the same with the drive-through. She then complained to her coworkers that people always wait till the last minute. People go when they can, and they close at 5:00, quite inconvenient for workers."

"Why the heck do you close at 5? What time do you think people get off work??? I got here at 3:30 because I know how pissed and anxious the pharm techs are to close at 5 EVEN THOUGH THATS WHEN THE LINE IS THE LONGEST and they couldn’t find any prescription request. The lady made me yell what prescription it was 3 times breaking my confidentiality! I got a text from you saying it was ready! That’s why I showed up! I even called my doctor and they said they got a receipt from you saying you got it! The techs basically told me they were closing and to go F myself! Screw you CVS on south Virginia! These are people’s lives you could care less about!"

"Avoid at all costs. Maybe if they have less business they'll be less short staffed and as a result, less cold and cruel. The pharmacy manager and the tech were both so rushed and unwilling to help not only me but the two patients before or behind me, that I had tears in my eyes by the time I left. Unreal. Snapped at one patient to "just call tomorrow" to fix an issue after chastising another patient twice for using the terminal wrong. To their merit, it was 15 minutes before closing. I know that's annoying. But I had JUST gotten out of urgent care and had called ahead to facilitate too. They confirmed they had my prescription in stock over the phone. When I got there, they didn't want to fill it, then ultimately couldn't, because it was expired. That's okay. It happens. When I asked if they could send my prescription down the street, Amitra rolled her eyes and snapped THEY CAN JUST PULL IT THERE. Which, surprise, they couldn't, because THIS pharmacy didn't put it in my file like they said they would. I get it that you're swamped, girl. But nobody's at the pharmacy picking up a prescription because they're having a good time. If you can't practice compassion, you're in the wrong line of work."