Bella Grey Medical Spa 650 Sierra Rose Drive, Reno, NV 89511

"Would I recommend this place to friends and family? Absolutely not! LOL at your response to my review... Did the customer who posted pictures of her f’ed up eyebrows below also make it up? You didn’t even bother to apologize to her in the response to her review. Learn to take responsibility for your mistakes and apologize to your customers for your lack of skills. In line with what another customer said below, the owner was accusing me of being a former employee posting fake a review. She was threatening to “contact a lawyer.” I have email confirmations to prove that I was a customer who received services from you. Reposting my review below: I’ve been a customer at Bella Grey for almost two years and I had never had a problem. Danielle was one of the injectors who did my forehead every 3-4 months. She was AMAZING and the sweetest, I loved going to see her! Not to mention she actually knew what she was doing and she cared about making you feel comfortable; always made a careful assessment on how and where to inject to make sure she targeted specific areas to ensure the product worked! This last time I scheduled an appointment , I learned that Danielle no longer works there. So I had an appointment with Emily, the owner. In 5 minutes I was in and out of the office; I felt rushed out. Emily took a look at my chart and asked me a few question to determine how many units I was going to get before she injected my forehead in the most careless way! She didn’t bother to count me down to make sure I took a breath to prepare for the stinging and made my forehead bleed profusely. I had never bled so bad before, and I’ve been injected on by about 6 different people since I started getting injections, about 3 years ago. That’s not the worse part! 40+ units later and I am still able to move my eyebrows more than I normally do after a treatment. This is also after going back in for a touch up. She tried to upsell more units than other people have recommended in the past for a touch up. I didn’t want to schedule with Emely again for the touch up, so when I called I asked to get an appointment with someone else. Well, it turns out that her entire staff are all gone! There’s no other injectors available — she’s your only option. I’m not sure what happened with her staff, but if she treated them the way she treats her customers, no wonder they left."

"UPDATE: I Wanted to be able to come back and say they fixed everything and my forehead looks great. Sadly I cannot. I went back in was given a few shots to fix the spock line No attempt was made to fix anything else. She said she would see me in november. Which I knew no, you will not see me in November. You did not make it right. Plenty of excuses that it was her first time injecting me blah blah blah. Instead I went somewhere else in november and got the exact same number of units. . My forehead is smooth and it all looks great. So I do not believe the problem lies with the number of units I was given. The problem lives with the injector And the fact that she would not fix it. I'm disappointed with my results. My forehead was never smooth but I thought okay. I'm not at the age where it should be perfectly smooth. I have a spock line something horrible and I got injected about 2 months ago and the wrinkles that were what I would call softened some are coming back already and it has only been 2 months. I felt the injection was professional and as pain free as it could be so I gave 3 stars. If we were going by results alone I would give it 1. I definitely did not lay down or anything within twelve hours of this procedure as well."

"All of my visits at Bella Grey have been AWESOME! Jamie is the best eyelash tech! Shelby and the front office staff are always very nice, friendly and professional! Every time I walk about of there I’m extremely satisfied! You not only walk out of there looking great, but you walk out of there with new friends! The atmosphere of the office is so cute and welcoming! After coming here, I will not go anywhere else!"

"Best med spa ever!!! I had been considering filler for my smile lines for months, but I was incredibly nervous. I heard about Emily at Bella Grey through Instagram and decided to take the plunge. I’m so happy I did! Emily and the rest of the Bella Grey staff made me feel so comfortable that by the time I was getting the filler, all my nerves had settled. Not to mention my results couldn’t be better. My smile lines are gone and now I can wear foundation without any creasing around my mouth. Thank you so much Bella Grey and Emily, you’re the best! I’ll be back!"