Outsiders Hair Studio & Salon 18 Winter Street, Reno, NV 89503

"Regrettably, I must downgrade my previous five-star rating due to a disappointing encounter at this salon. Although I've had many enjoyable experiences with Alix and Darla in the past they are the best hairdresser in Reno. But today's visit was a disappointment and I dont want to name the hairdresser. Despite booking a $69 service, she asked me if I needed just a trim. During the consultation about my desired haircut, I expressed my wish for volume in the front while maintaining the length in the back. However, the stylist seemed puzzled when I mentioned that I don't use heat on my hair, insisting that achieving volume without heat was "impossible." This assertion was both surprising and frustrating to me, as it seemed to indicate a lack of understanding of my hair care preferences. As someone with good-quality hair, I simply wanted a decent haircut to showcase its natural beauty. Overall, this experience fell far short of my expectations and led to my decision to reconsider my rating of this salon."

"I moved into the area 6 months ago and needed a haircut. I had already been canceled on by a different salon because the hairdresser didn’t cut “mens” hair. I found outsiders via Reddit thread and decided to try it. After my horrible experience with that other salon I was really scared for my first appointment with Jessica so I presented more masculine than I normally would. But she was so kind and welcoming and my fears rushed away and I felt very safe, comfortable, and not judged. Jessica gave me a great haircut! My next appointment I felt comfortable enough to present as my true self and got a great trim and a cute curl! I’ve been coming here ever since! The environment is super good for LGBTQ individuals and all the staff have been super kind! Would recommend!"

"Hidden location, bad haircut and horrible customer service. I had my first appointment six weeks ago. It was not a great haircut: one side of my bangs were shorter than the other, the cut looked a lot like a bowl cut, and I ended up with a random chunk of hair in the back that that didn’t blend into the rest of the cut at all—it’s one long, out of place chunk. I have very fine hair and have many bad cuts, so I didn’t hold one bad cut against the stylist, and booked a second appointment. Unfortunately, I got Thursdays at 3:30 stuck in my head as the time for my cut. Oops, it was Wednesday, not Thursday. When I got the message that I was late, I called back right away, but because it was too late, I was going to be charged for no call no show. I explained that it was a mistake and would be happy to reschedule, but Jessica was going to charge me anyway. So I’ve decided that Outsiders Salon is not the salon where I will be having my hair done. Terrible business model: get paid for one haircut but lose repeat business. I wonder if the second haircut would have been as bad as the first. I’ll never know."

"Outsiders is such a great salon. After my hairdresser moved I was concerned, but Darla did a fabulous job on my hair and her scalp treatment was heavenly. The shop tries to be very eco conscious which I really appreciate. Prices are decent and the ambiance is funky comfy!"

"I wasn't feeling too hot for my appointment this past weekend, and Lauren rocked my hair like a pro anyway. Every time I go she's so nice, is so easy to talk to and gives me a darn good haircut. I feel like I always leave feeling like a million bucks, and she's got an awesome sense of humor too. Brightened up my day! Lauren always gives me exactly what I wanted as well -- I finally look how I've always wanted! Not a lot of people know how to cut wavy/curly hair, and she's brought my locks to life again. Can't recommend this place enough."