Banfield Pet Hospital

"I implore you to remove the slanderous and review full of lies posted by Shannon McKenzie, a woman who has never actually taken a pet to this clinic. Instead, she posted false accusations against a Certified Veterinary Technician who cares more about animals than anyone I know. Every single word in her review is false, and completely undeserved. Katelyn Johnson is one of the best vet techs employed by Banfield, and any pet that she sees is lucky to have such a caring individual caring for them."

"You have a veterinary technician in your employ named Katelyn Johnson who does not feel dogs should be properly cared for. She feels dental care is a wasted expense. I would NEVER take one of my animals anywhere where there is employed a person who does not put the best interest of an animal first. No one should trust this clinic, or anywhere that employs poor quality veterinary technician staff such as this. The care and the health of your pets is simply too important to risk."

"To say our recent visit to "Banfield" in Apple Valley was a nightmare would be an understatement: 1) The nurse did not smile once during our entire visit; I had the impression that neither the dog patient nor the owner was welcomed or respected; 2) the vet spent a few minutes with my dog and prescribed three medications; the bill increased to $211. The nurse didn't even give me a paper bag for the meds until I asked for one: 3) my dog developed cherry eye, instead of anti-inflammatory eye medications, the vet prescribed an expensive antibiotic eye ointment. My dog's eye is noticeably worse after applying the ointment, and 4) I did not receive a call or email from Banfield to check on the dog, as I usually do after a vet visit."

"Really nice people there. Our Great Dane died on the way to see son. I called for help with issue. I dropped our Izzy off and set up arrangements for final resting place. All personnel there signed and mailed us a card for our loss. They included paw prints and a nose print. Izzy was old and knew her time was coming to an end. Kaitlyn helped with arrangements. She helped us out tremendously."

"My wife and I are first time dog owners. We were unsure of what vet to take her to, what shots she needed, and how to properly care for her health. We signed up for the monthly pet plan and it has saved us hundreds over the past three years. It not only pays for shots, spay, and all vet visits, but it also gives discounts on any extra medication needed. We have been to Savage, Apple Valley, and Burnsville and they have always given us 5 star service. My dog is happy and healthy because of Banfield."