Petco 3890 Blue Diamond Road, Las Vegas, NV 89139

"This review is about the vetco department of the store, I recently got a nine week old puppy from a breeder and took her there to get her first round of shots the appointment was booked February 29th for the following Saturday at 10:00am March 2nd. The first thing that happened was when we walked in at 10:01am the receptionist told us that she had no-showed us for being late and told us “to be more prompt”, no where in the confirmation email did it say to be x minutes early at all also it was 1 minute. Then when we were in the exam room talking to vet about the procedure and cost of everything she asked if we received the free vet exam coupon, which we did, she told us a few times that at checkout we’d receive $65 off from the trip from the coupon (the vet was incredible btw) at checkout I showed the receptionist the coupon and she proceeded to tell me the coupon was expired and we can’t use it all, we told her the vet told us we could use it she then went to the back to talk to the vet and came back telling us “the vets don’t really know anything about that kind of stuff up here and she was under the impression it wasn’t expired”. I reviewed the coupon on the expiration date when the appointment was scheduled for 2 days later and we are new patients too, I’m not saying I deserve any handouts but come on now you can’t give someone a coupon for $65 off on the expiration date and not honor it 2 days later. Also everything the receptionist said she said with an attitude and as if I was stupid I paid $180 for first round of puppy shots and was treated poorly by the receptionist. The vet herself was incredible but I won’t be returning to this vetco again."

"I’ve placed several online orders, and after hours of waiting, I receive some or none of my order because there was inventory issues! I’ve made it all the way to the store for absolutely nothing, after receiving notifications that my order was ready for pick up! My time is valuable and I do not like to waste it, nor do I like my fur babies being without their treats or essentials they may need! Also, the customer service is by far the worst I’ve encountered at any pet store! Sammi, at the Serene and Eastern location, was rude and aggressive to my husband and I, yesterday. We also, had our kids with us. We went to pick up an online order that we placed earlier that morning, which was of course, out of stock! We did not find out until driving there to pick up the order! We were charged for the order that could not be fulfilled and sent notifications to pick up! How does this keep happening? It is beyond my comprehension! Anywho, back to Sammi, we were also looking to purchase a bigger tank for our son’s Bearded Dragon, and Sammi was condescending, rude and aggressive towards us! She lied to us regarding her having the option to check other stores inventory and rushed us out of her face because she couldn’t be bothered on that good Sunday morning! What a joke!!! Another, salesperson who is rude and pushy, is Beth, at the Petco located on Blue Diamond and Dean Martin. Beth, thinks she owns the place! She’s grouchy and also can’t be bothered!!! Since, the first order was cancelled because of inventory issues, we went to another Petco with the hopes of finding the items we needed for our dogs. There we encountered Beth, and since I’ve had bad experiences with her before, I was skeptical to even deal with her. It was my husband who insisted on asking her for assistance because there was no other associates around. Just as I thought, it was a very uncomfortable encounter, so I just stood off to the side and she was very rude to him, per usual!!! We did get one pack of the treats we were shopping for and got out of there, fast! Something has to be done about these rude, associates who work for big corporations like Petco!!! We, the customer deserve better!"

"Lots of products for all types of pets. The location includes veterinary services. They also sell fish, turtles, hampsters and small birds."

"Very clean, lots of selection. We go there to have our poodle groomed by Jenny who is great!"

"Disgusting treatment of animals. Having a Guinea pig out for sale with visible scratches. They only gave him medical care because they were called out on it and a letter was sent to corporate. The manager is also rude and so uncaring about the situation."