PetSmart

"For 10 plus years, between 2 Dogs and countless Tropical fish and their supplies, I've gone to the PetSmart on Rainbow (Best of the West Shopping Center) and gotten pretty good service. Unfortunately, in the area of Customer service, they have been going downhill in the past year or so... Today, I showed up there for my dog's grooming and nail trim and we were told that our appointment was for yesterday. Again, for over 10 years, we've made our appt's, and not had issue. (Sidney?) the girl who made the appointment literally read back to my wife that the appointment was for MONDAY. She was not there when we arrived. To add insult to injury, the woman who was grooming and came to the counter to check us in, couldn't have been more condescending with her flippant attitude... almost mocking my wife. Intolerable. If I was her manager, I'd have fired her on the spot for talking to a customer this way. I asked to speak to a manager and he at least apologized for the mix up... something the groomer didn't do... but didn't offer anything to us in return for making the trip... Hell, $5.00 off our next visit would have been nice, something, anything... but no. Nada. So, for after 10+ years of shopping, spending and referring friends and family to Petsmart at 2140 Rainbow, I will be looking elsewhere for pet supplies. I'm retired from the Sales industry. I've had at times, over 75 salespeople working for me... The one thing I used to stress while training these individuals was that you SMILE... you EMPATHIZE... and APOLIGIZE if you cannot help. It's up to a Companies front line workers to present a view of how that company feels about it's customers. Today, the view I got is that PetSmart no longer wants me as a Customer."

"Literally just left after waiting and actively looking for help for twenty minutes in the aquarium area. Even went to the vet area where one worker wearing PetSmart uniform was just talking on her phone. I asked if we could get help and still nothing. We ended up just leaving."

"This store is much better then Petco. Better selection and prices. The store is pet friendly. Excellent for cats, dogs, snakes gerbils. I don't know enough about fish and tanks to comment. They sell tags, that you can personalize. Animal beds, cat trees and scratches. The staff are friendly. The store can get busy and crowded during peak hours."

"always friendly staff would recommend! came in and adopted my forever fur baby. Got all I needed for her toys, food, bed."